Customer Service Manager

NEWSHA FALSAFI

**** **** ****** **** *************@*****.***

Springfield, VA 22153 703-***-****

Professional Summary

Enthusiastic and well-organized Salon Manager with experience in data entry, schedule management and event planning.

Skills

Detail oriented Personable and Professional

Excellent phone etiquette Strong sense of urgency

Ability to multi-task Strong computer skills

Work Experience

Salon Prive Lorton, VA

Promoted to Salon Manager Mar 2011 - Current

Directly hire, train and supervise front desk employees

Manage salon inventory by processing direct orders and tracking 10,000+ products on a bi-weekly basis

Act as liaison between Salon and supply vendors managing all billing, shipping and product concerns

Responsible for the accounting of $7,000+ in daily closing activity

Arrange daily time sensitive schedules (7+ Stylists), maintain 5,000+ client records, customer orders and vendor lists

Present key client, product, sales and billing issues to Management

Assist in general office maintenance including phone coverage, clientele support and travel arrangements for

Management

Receptionist Dec 2009 - Mar 2011

Scheduled and confirmed daily appointments

Promoted and marketed services locally resulting in a direct increase in clientele

Served as a primary point of contact for members and guests for information on spa products and services.

Managed and analyzed customer demographic and preference data using salon computer database

Aldo Mclean, VA Aug 2008 - Dec 2009

Sales Associate

Handled currency and credit transactions quickly and accurately.

Maintained high standards of customer service during high-volume, fast-paced operations.

Increased customer pool and loyalty by utilizing bi-lingual skills when appropriate

Extracurricular Activity

Help raise funds for various local charities and shelters through local community awareness

Volunteer time (100+ hours a year) and donate food, clothing and other goods to local DC homeless shelters

Education

Associate of Science: Business Administration Current

Northern Virginia Community College Woodbridge, VA

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