Manager Management

Resume

Monica Shampalli

Email : ************@*****.***

Contact number: +31-068*******

Professional Objective:

To obtain a position in a ICT Release Manager role which will combine my

business acumen & experience with my technology background and allow me to

directly contribute to the growth and success of an organization.

Educational Qualifications:

Program Institution Year Percentage/Grade

MS University of Madras 2006 A+

Bioinformati

cs

BS University of Madras 2004 75%

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cs

Professional Certification:

. ITIL V3 certified

. Network Training from IBM Interactive Training.

. Trained in SAP Business Intelligence.

Professional Experience:

(1) European Patent Office, Netherlands ( April 2013 till date) -

Release and Deployment Management.

. Responsible for Planning, implementation and quality control of all

the hardware and software installed on the live environment.

. Work closely with Change Management and Configuration Management to

ensure that all the information relating to new versions is properly

included on the CMDB so that it is fully up-to-date and provides an

accurate image of the configuration of the IT infrastructure.

. Gathering the test results of automatic or manual installation

procedures in live environment and the UAT sign off from Application

Manager.

. Reporting the list of bugs or errors detected, if any and preparing

back out plan.

. Responsible for final validation of the version before proceeding with

its installation.

. Ensures CMDB is updated on a timely manner.

. Ensures Users are properly informed about new functionality and have

been given the training they need in order to be able to make best use

of it.

. Establishing a planning policy for the implementation of new versions

.

( 2) IBM India Pvt. Ltd, Bangalore (March 2010 to March 2013) - SAP

Release Manager

. Managing and assisting the SAP Functional and Technical consultants on

Enhancements and Projects.

. Maintaining records for technical, functional design documents Code

review, back out plan, Unit & Integration testing and TDA approval and

gathering required approvals from applications managers.

. Keeping track of all enhancements, out of release, BAU and break fix

with FI, MM & SD module and projects.

. Approving and deploying transports in Dev, QAS and PRD systems for 5

different applications in Transport Express.

. Coordinating with all team on P1/P2 issues by providing consultation

and inputs about the ongoing issues.

. Working closely with Onshore team, application & change management

team about ongoing issues and changes in the SAP system.

. Creating RFC for implementation configuration updates via change &

release management process.

. Working as change compliance SDO. Managing compliance review and

acting as focal point for IBM & BP.

. Follow & maintain strict SAP SoX compliance controls to maintain

integrity of business process for all releases.

. Own & maintain the Application Release Plan (Application Release

Calendar).

. Track and monitor the progress of all releases as per plan and ensure

that each application release is delivered on time and within budget.

. Managing performance & regression testing schedule/planning and to

make sure resources are aligned as per the plan.

. Working with Project team from Build to go live and conduct regular

Stage gate meetings to check progress of the Project (>400 hours)

. Maintain project plan for major upgrade and patching projects and

handle cut over activities across all systems (Dev, QA, Pre-Prod,

Prod)

. Act as catalyst between client and project team throughout entire

software development cycle of a project.

. Worked with BP IT&S Change Management Team for RFC reviews, organizing

CAB meetings.

. Creating specific change management plans in line with the training

and orientation of employees

. Responsible for assisting change management specialist in generating

strategies that leads to the successful implementation of change

initiatives in the organization.

. Responsible for implementing strategies for corrective action to

achieve full organizational adoption to change.

. Handle the tasks of overseeing the development and operation of change

management methodologies and procedures to guide the adoption process

. Analyze risk and Impact assessments and provide risk mitigation

strategies.

. The ability to work in a fast-paced and energetic environment

(4) Worked with Convergys ( Client - Microsoft), Bangalore [ Sep2008 - July

2009] - Senior Technical Support Engineer.

. Specialized in Installation and troubleshooting of windows OS and MS

Office.

. Management of the Win Tel server Platform / Infrastructure.

. Providing Level 2 service from India to U.S Clients ( Windows Users

and Office application user)

. Own problem resolution by either resolving the caller's issue(s) on

the phone or by escalating the issue in a timely manner

. Ensure full commitment to customer SLAs.

. Playing an active part in improving quality and in the induction of

new members of staff.

SAP Expertise:

. Monitoring & scheduling Background jobs.

. SAP Printing and printer configuration

. RFC Destination set up and configuration.

. Understanding and knowledge of Solution Manager

. Basic Knowledge of GRC Tool, SOX & SOD.

. Configuration of Transport Management System (TMS) and and Transport

Express.

. Client Administration including new client creation, local client

copy, remote client copy, client deletion.

. Identifying SAP system problems by analyzing system log, Work

processes status, Work process logs, and DB logs.

. Managing Group Policies and File System Permissions.

Technical Skills:

. Operating system: IBM AIX, Windows Xp/2000/Vista, win 2003 server.

. Virtualizations: VMware Workstation 6.5.

. ERP: SAP R/3 4.7 EE, ECC 6.0, Solution Manager, Net weaver 7.0, BW

7.0 refinery & IS.

. Remedy 7.5 Change, Incident & Problem management, IET - Change and

Configuration Management,

. Microsoft office, Active Directory

Achievements :

. Top performer in IBM for consecutive 2 years.

. College and School Topper with distinction.

. Awarded IBM Service Excellence award for QR3 2013

. Selected Change & release management process coordinator for BP & IBM

processes.

. Excellent Communication Skills.

Personal Information:

Nationality - Indian

Marital Status - Married

Date of Birth - Feb 18th 1984

Declaration:

I hereby declare that the information furnished above is correct and true

to the best of my knowledge.

Place: Rotterdam Monica

Shampalli

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