PRASAD.G

Objective:

Desire a challenging career in a professionally managed, progressive concern in the field of IT

Education

Bachelor of Computer Applications

Certifications

* NetApp NCIE (BR)

* NetApp NCDA

* NetApp Accredited Support Engineer (ASE-1)

* NetApp Accredited Support Engineer (ASE-2)

* IBM T3 Certified. (Certification for IBM E-server X series and Blade center)

* Microsoft Active Directory Services 70-294 (ADS 2003)

* Hardware & Networking from IIHT

Experience

* Overall experience of around 9.5 years in the field of Hardware, Administration and Handling Major Accounts.

Experience Summary

Employer: HP (Mphasis India Pvt Ltd)

Bangalore

From Nov 2012 to till date

Designation: Sr. Infrastructure Service Lead

Responsibilities

Part of Knowledge acquisition, Infrastructure planning and administration team which included performing all sorts of activities and provided L3 support.

* Installation and configuration of a Filer according to the customer requirement

* Creation of Aggregates,Volumes,Qtree,Luns

* Provisioning and Deprovisionig of NFS & CIFS Shares and FC & iSCSI luns

* Data Fabric Manager – DFM, Oncommand systems Manager and NetApp management console

* Configuring Snap mirror, Snapvault, OSSV

* Worked on Snap Manager for Exchange and VMware (SME & SMVI)

* Data Ontap operating system up gradation,

* Firmware Upgradation of IOM shelf, Disk and other respective hardware

* Migration of data from multiple storage vendors to NetApp

* System performance monitoring, tuning and monthly reporting, to ensure continued compliance with service level agreements and in order to provide notification of pending capacity constraints

* Coordinating with NetApp GSC for Open cases of HP client and Implementing the solutions

* Provided level3(L3) technical support for products supported

* Hardware /software fault detection and vendor Co-ordination

* Analyze and resolve Technical escalated problems within target

Employer: NetApp India Pvt Ltd,

Bangalore

From Oct 2010 to Nov 2012

Designation: Support Account Manager (Technical Global Advisor)

Responsibilities

First level Manager and SPOF Contact to customer for any of their issues and Proactive, Preventative and Reactive: Enterprise-Class support services managing over 250+ customers

Critical to the assigned Account/Sales Team in furthering the NetApp partner relationship and in helping to increase sales by coordinating support activities for the account.

Identify and address customer’s critical technical issues (escalations) and non-technical issues, and coordinate necessary support activities. May include troubleshooting and solving escalated customer issues directly with the appropriate engineering teams within NetApp, as well as 3rd party vendors for multi-vendor issues.

Prepare periodic and custom reports for major customers on their Install base and recommending them with an latest OnTap operating system ver, Firmware versions, Shelf f/w ver and more..,

Environment assessment/documentation, including software and hardware release planning, upgrade planning and bug risk analysis.

Compile and deliver root cause analysis on either product or process breakdowns as required.

Represent NetApp in support meetings with customers on a regular basis.

Manage special projects as assigned by management to meet customer and cross-functional team needs.

Employer: Hewlet Packard (HP)

Electronic City, Bangalore

From Jan 2010 to Oct 2010

Designation: ITO Service Delivery Consultant

Responsibilities

Part of team where they are mainly into account administration which included performing all sorts of activity and provided end to end support.

* Creation of Aggregates,Volumes,Qtree,Quotas,Luns

* Provisioning and Deprovisionig of NFS & CIFS Shares and Qtree

* Data Fabric Manager - DFM

* Configuring Snap mirror

* Data Ontap operating system up gradation

* Monitoring the logs regularly of storage controller

* Implementing Quotas for NFS & CIFS shares

* Increase the shared volume size

* Coordinating with HP IDC located in overseas for breakdown issues

* Collecting sysstat and perfstat logs

* Coordinating with NetApp GSC for Open cases of HP and Implementing the solution provided

* Provided level3(L3) technical support for products supported

* Hardware /software fault detection and vendor Co-ordination

* Analyze and resolve Technical escalated problems within target

* Worked on HP Open View Ticketing tool

Employer : Frontier Business Systems Pvt Ltd.,

Bangalore- 5600025, INDIA

From Sep 2006 to Jan 2010:

Designation: Sr.Technical Engineer for frontier and PSE for NetApp

As a Support Engineer at Frontier I am involved in solutions for customers on NetApp and IBM products

Responsibilities

* Attending breakdown calls of NetApp Products and meeting the SLA

* Implementation of NetApp storage systems like FAS30xx, FAS31xx, FAS 60xx Series

* Configuring NAS and SAN

* Configuring Active/Active configuration on NetApp Storage .

* Data Ontap operating system up gradation

* Brocade fabric up gradation

* Attending breakdown calls of IBM Products.

* Installation of IBM tape drives and Library.

Configuring IBM storage as per customer requirements

Placed in Tata Communications Limited (TCL), Chennai for L2 Storage Administration

from NetApp Inc

Responsibilities

* Maintain and manage NetApp storage and Brocade fabric

* Monitoring the logs regularly of storage controller and Brocade switches

* creation of Aggregates,Volumes,Qtree,Quotas,Luns

* Provisioning and Deprovisionig of NFS Shares and Qtree

* Implementing Quotas for NFS shares

* Increase the shared volume size for NFS Shares

* Provisioning and Deprovisionig of Luns

* Provisioning and Deprovisionig of Zoning on brocade switches

* Coordinating with TCL IDC located in overseas for performing the connectivity of fabric to host

* Configuring Remote lan Module(RLM)

* Collecting sysstat and perfstat logs

* Coordinating with NetApp GSC for Open cases of TCL and Implementing the solution provided

* Provided level2(L2) technical support for products supported

* Hardware /software fault detection and vendor Co-ordination

* Analyze and resolve Technical problems within target

* Worked on Ticketing tool

From Jan 2007 to Nov 2008 in Frontier Business Systems

Designation: Senior Engineer (Enterprise Storage Group)

As a Support Engineer at Frontier I am involved in solutions for customers on NetApp and IBM products

Responsibilities

* Attending breakdown calls of NetApp Products and meeting the SLA

* Installation of NetApp storage systems

* Configuring NAS and SAN

* Configuring Active/Active configuration on NetApp Storage

* Data Ontap operating system up gradation

* Brocade fabric up gradation

* Attending breakdown calls of IBM Products.

* Installation of IBM tape drives and Library.

* Configuring IBM storage as per customer requirements

From Sep27th 2006 to Dec 2006 in Frontier Business Systems

Designation: Senior Engineer / part of Microsoft Team (CSD)

Employer : Frontier Business Systems Pvt Ltd.,

#3, Wood Street, Bangalore- 5600025, INDIA

Designation: L3 Customer Support Engineer

Responsibilities

* Installation of all kinds of IBM X-Series Servers

* Installation of IBM Blade Servers

* Had a Major role in handling Escalated Calls

* Configuring RAID according to customer requirement

* Troubleshooting all kind of Hardware related issues

* Taking RAID backup and restoring.

* Configuring and troubleshooting the Backup devices .( Tape drive and DLT drive)

From Aug 2004 to Sep 2006

Designation: Technical Support Engineer

Employer : Vinayaka Computers (Dealers in Computer Accessories & Peripherals)

Bangalore – 560010, Ph No: 23122020

Responsibilities

* Desktops & network maintenance.

* Configuring LAN

* Backing up the file system and restoring when required.

* Installation and configuration of Printer.

* Troubleshooting Daily problem of the users.

* Installation and updating of Anti Virus Software.

PERSONAL DETAILS

Name : PRASAD.G

Date of Birth : 27-12-1984

Nationality : Indian

Languages Known : English, Kannada, Hindi, Tamil, and Telugu

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

(PRASAD.G)

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