Customer Service Manager

Sarah J Dotson

#* ***** ***** ********, ** ****5 ***********@*****.*** 903-***-****

SKILLS & I have Microsoft office experience, type approximately 45wpm, have experience answering a multi-

ABILITIES line switchboard, and am an excellent multi-tasker. I also have four years’ experience working in a

professional, customer service based environment.

EXPERIENCE LONGVIEW REGIONAL MEDICAL CENTER

MARCH 2007 – OCT 2011

Patient Access Representative

I used a variety of computer programs for the hospital, including experience with Microsoft Office. I

handled confidential paperwork for patient accounts and would often call for, print, scan and/or fax

information to and receive from doctors’ offices. I registered accounts, verified insurance coverage

and have experience in up front collections and counting monies for deposit.

PBX

I have experience answering a 10-line, main switchboard and transferring all calls to the appropriate

destinations, paging employees and calling codes when necessary.

REFERENCES KELLY SNEED, REGISTRATION SERVICES MANAGER

LONGVIEW REGIONAL MEDICAL CENTER

903-***-****

DEANNA REYONLDS REGISTRATION SEVICES SUPERVISOR

LONGVIEW REGIONAL MEDICAL CENTER

903-***-****

EDUCATION KILGORE COLLEGE

AUG 2006 – MAY 2007

I took general education courses.

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