Customer Service Human Resources

HEATHER DODGE

P ERSONAL I NFORMATION

Address: **** **** *******, *** ****, CA 95125

Phone: 408-***-****

Email: ********@*****.***

S UMMARY

Dedicated customer service professional, whether it’s an internal or external customers.

Combines a positive attitude with the conscientious follow through required to succeed at any

project. Adapts well to change and enjoys roles focused on a variety of activities and

responsibilities. Seeking a role where my professional experience and success will be embraced,

ideally focusing my energy and skills towards both company and individual success.

Specializes in:

team player with a proven track record in human resources and accounting

focused and dedicated

‘can do’ and positive nature

Accomplishments include:

restructured the hiring & screening process to achieve almost non-existent errors

streamlined HR departments paperwork and communication

developed system for faster paid/retainer loans due dramatically helping major client

which saved 40 jobs

instrumental in new account wins by creating diagram of how to simplify

payment/cash structure for fortune 100 companies

E XPERIENCE

2 008 - J U N E 2 013 – E V O L U T I O N A R Y E N T E R P R I S E S, L A S V E G A S

Last Position: Director of Human Resources: Managed an HR team responsible for on-

boarding employees, maintaining compliance with vendors and overseas the

recruitment/advertising departments. Responsible for the security/compliance for contracts

with vendors, conducts exit interviews and maintains relationships with Regional Sales

Managers and their teams.

Position: Accounting Coordinator: Managed daily “Stat Reports” for the executive staff

including sales charts & graphs for each division. Generated weekly payroll utilizing

QuickBooks, produced spreadsheets, weekly reconciliation of all bank accounts, customer

and vendor accounts, in addition to reconciliation of chargebacks, pay reports and debt

collection when necessary.

2012 PAGE 1 OF 2

HEATHER DODGE

2 009 - 2010 – M E T R O P L E X, L A S V E G A S ( P A R T - T I M E CONSULTING WORK)

Position: Accounting Coordinator: Extensive Quickbooks AR & AP focus. Managed

collections, deposits, preparation of documents and basic accounting activities.

2 007 – 2 008 A C T I O N C O A C H, L A S V E G A S

Position: Accounts Receivable Global Specialist: Managed the AR billing invoices in

multi-currency for several countries, managed bank reconciliations, prepared Profit and Loss

statements and TB for all countries, GL reconciliation on AR and customer deposits.

Produced month-end accounting binder by Country for the executive staff.

2 006 – 2 006 T V M A G I C, I N C . S A N D I E G O

Position: Accounting Specialist: AR billing invoices, credit card processing/payments, GL

reconciliation on AR, customer deposits, credit card reports, customer billing and deferred

revenue spreadsheets. Prepared notes for monthly Operations meeting and miscellaneous

duties like research on old accounts and collections.

2 005 – 2 006 B O N APPETITE

Position: Accounting Specialist: AR billing, invoices, GL reports on all accounts, profit

and loss reports, account HQ packets, with some general administrative work. I also helped

with banquet functions as needed.

2 001 - 2 005 M I K E ’ S APPLIANCE

Position: Bookkeeper/Office Manager. AR billing invoices, collections, credit card

payments, monthly GL reconciliation, daily bank deposits and in house payroll.

ACCOUNTING CERTIFICATE: STRATFORD CAREER INSTITUTE

CORE COMPETENCIES:

QUICKBOOKS, UAS, ACCPAC, ADP PAYROLL, MICROSOFT WORD, EXCEL, OUTLOOK,

CHECK PRO

2012 PAGE 2 OF 2

HEATHER DODGE

2012 PAGE 3 OF 2

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