Customer Service Quality Assurance

Carmelle St. Fort

**** ******** *****

Coral Springs, FL 33065

954-***-****

**************@*****.***

Ob

jective: To become proficient in Human Resource Management and Business Administration.

EDUCATION:

8/2007 – Present Broward Community College

Coconut Creek, Florida

Current Student

Major: Human Resource Management

7/2011-PRESENT MEDICAL RECORDS

Arriva Medical

Coral Springs, Florida

Duties included faxing, organizing and maintaining patient health

histories, organizing hand written notes, filing paper work in patients

account, and responsible for safeguarding patient records.

3/2009-6/2011 QUALITY ASSURANCE

Telecommunication

Coral Springs, Florida

Duties include training new employees by coaching, leadership,

development; listen to agents on a daily bases on their call flow, and

showing structure on (DO’S AND DON’T) on a call

5/2008 - 1/2010 CUSTOMER SERVICE

Interactive Response Technologies

Lauderdale Lakes, Florida

Assisting new customers with opening lines of service and assisting

existing customers add or remove lines of service, team lead and also back

office

9/2007 – 4/2008 RECEPTIONIST

Locksmith

Deerfield, Florida

Duties included calling customers, filing, copying faxing information to

the tech and other duties as assigned

SKILLS Computer literate in word, powerpoint & excel, well organized, people-oriented,

typing 50 wpm and bilingual (English & Creole).

REFRENCES Available upon request

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