Project Manager Loss Prevention
Resume:
LUIS O. HERNÁNDEZ GASTÓN
**** *. ******* ** #*., Chicago IL 60641
Mobile: 787-***-****
Other: 773-***-****
E-Mail: ****************@*****.***
PROFESSIONAL SUMMARY
An accomplished Microsoft LAN Administrator with a history of progressively responsible positions. In addition to
strong technical and analytical skills, I possess solid interpersonal and communication skills.
Professional goal: To obtain a challenging position in the Information Technology field with the possibility of
career advancement.
TECHNICAL SKILLS
Systems: Windows 9x / NT / 2000 / XP / Vista / Windows 7 Windows 8 Server 2000/2003/2008/2012
Software: ISA Server 2004/2006/TMG MS Office 97-2010 Small Business Server 2003/2008 VMware
Hyper-V Symantec Solutions Backup Exec 2012 Endpoint Protection Netbackup /Data Loss
Prevention Symantec Endpoint Encryption CA ARCserve Backup Acronis Exchange Server
2003/2007/2010 Symantec PGP Fortinet Kaseya
Networking: TCP/IP v4 & v6 DNS WINS DHCP FTP VPN Wi-Fi WANs/LANs
Other: Active Directory Network Administration Technical Support Troubleshooting Problem
Solving IPhones BlackBerry PDA ActiveSync Configuration
WORK EXPERIENCE
Onshore, Chicago IL July 2013 to present
NI Consultant
• Symantec product implementer (Netbackup, Backup Exec, Data Loss Prevention, SEP, Enterprise Vault)
Installed new Symantec technologies and delivered project with the different specification of the client and
troubleshooting with previous installation to fix issues, created all technical documentation and knowledge
• Technical Presentation, Explained technical functionality and advantage of product, and created a POC to
explain further the solution needed.
• Microsoft product Implementer (Hyper-V Fore Front, Server Migration, SCDPM) Installed new
Microsoft
technologies and delivered project with the different specification of the client and troubleshooting with
previous installation to fix issues, created all technical documentation and knowledge transfer.
• VMwareESXi5.0 (Upgrade to new software version, troubleshooting with previous installation and
installed
and delivered new project)
• Provide Support troubleshooting for daily production / operational issues with the direct client in all
information technologies equipment.(With Windows Operating Systems 2003,2008,2008R2,2012,SQL
Database and all other application they need the client.
• IT Project Manager in Symantec Product and Microsoft Product (Estimated duration of the
project,
created the proposal to deliver the project and documented all requirement to need during the project).
• Experienced working with vendor support, general troubleshooting
Sidif del Caribe, San Juan, PR January 2013 – May 2013
Sr. Consultant
• Symantec product implementer (Netbackup, Backup Exec, Data Loss Prevention, SEP, Enterprise
Vault,Symantec PGP) Install new Symantec technologies and delivered project with the different
specification of the client and troubleshooting with previous installation to fix issues, create all technical
documentation and knowledge transfer..
• Microsoft product Implementer (Hyper-V Fore Front, Server Migration, SCDPM) Install new Microsoft
technologies and delivered project with the different specification of the client and troubleshooting with
previous installation to fix issues, create all technical documentation and knowledge transfer.
LUIS O. HERNANDEZ GASTON
RÉSUMÉ, PAGE 2
Work Experience (continued)
• VMwareESXi5.0 (Upgrade to new software version, troubleshooting with previous installation and install
and delivered new project)
• Provide Support troubleshooting for daily production / operational issues with the direct client in all
information technologies equipment.(With Windows Operating Systems 2003,2008,2008R2,2012,SQL
Database and all other application they need the client.
• Technical Presentation, Explained technical functionality and advantage of product (and create a POC to
explain more with the solution was need)
• It Project Manager in Symantec Product and Microsoft Product (Estimate duration of the project create
the proposal to delivered the project and document all requirement to need during the project).
• Experience working with vendor support, general troubleshooting
Trinexus Corp, San Juan, PR J u n e 2010 – December 2012
Sr. Consultant and Pre Sales
• Symantec product implementer (Netbackup, Backup Exec, Data Loss Prevention, SEP, Enterprise Vault)
Installed new Symantec technologies and delivered project with the different specification of the client and
troubleshooting with previous installation to fix issues, created all technical documentation and knowledge
• Technical Presentation, Explained technical functionality and advantage of product, and created a POC to
explain further the solution needed.
• Microsoft product Implementer (Hyper-V Fore Front, Server Migration, SCDPM) Installed new
Microsoft
technologies and delivered project with the different specification of the client and troubleshooting with
previous installation to fix issues, created all technical documentation and knowledge transfer.
• VMwareESXi5.0 (Upgrade to new software version, troubleshooting with previous installation and
installed
and delivered new project)
• Provide Support troubleshooting for daily production / operational issues with the direct client in all
information technologies equipment.(With Windows Operating Systems 2003,2008,2008R2,2012,SQL
Database and all other application they need the client.
• IT Project Manager in Symantec Product and Microsoft Product (Estimated duration of the
project,
created the proposal to deliver the project and documented all requirement to need during the project).
• Experienced working with vendor support, general troubleshooting
Devnet Systems Corp, San Juan, PR M a r c h 2008 – June 2010
Sr. Consultant and Pre Sales
• Symantec product implementer (Netbackup, Backup Exec, Data Loss Prevention, SEP, Enterprise Vault)
Installed new Symantec technologies and delivered project with the different specification of the client and
troubleshooting with previous installation to fix issues, created all technical documentation and knowledge
transfer.
• Microsoft product Implementer (Hyper-V Fore Front, Server Migration, SCDPM) Installed new
Microsoft
technologies and delivered project with the different specification of the client and troubleshooting with
previous installation to fix issues, created all technical documentation and knowledge transfer.
• Technical Presentation, Explained technical functionality and advantage of product. (Estimated d uration
of the project, created the proposal to deliver the project and documented all requirement needed during
the project).
• Experienced working with vendor support, general troubleshooting
Medtronic Puerto Rico Operation Co., Juncos, PR J u l y 2003 – March 2008
Sr. Netw ork Analyst
• Data Center Administrator (installation and maintenance of Windows 2000-2003 and 2008 servers)
• Experience with SQL and Oracle Server monitoring. (Create account, check space and alarm in data
base, create maintenance to data base.)
• Provide Support on troubleshooting for daily production/operational issues with all windows server in
data center and production area.
• Responsible of software implementation and new application upgrade
L UIS O. HERNANDEZ GASTON
RÉSUMÉ, PAGE 3
Work Experience (continued)
• Provide management oversight for the Helpdesk Resource and Support i
• Monitoring system backups, networking performance, I/O performance, and server performance. (Create
issue report to all system and maintenance log to audit).
• Experience working with vendor support, general troubleshooting.
Sr. Help Desk Coordinator
• Help Desk supervisor, including services level management, incident manager and problem
management, assistant users, activity inventory maintenance Service Administrator
• Assistant for site for troubleshooting, daily issues such as viruses and spyware, networking problems,
printing issues and applications issues.
• Coordinate all help desk hours schedule in the facility, received all equipment and delivered to client
Huertas Junior College, Caguas, PR August 2 0 0 0 – July 2003
LAN Administration
• Responsible of software implementation
• Computer Equipment Repair (in all Huertas College)
• Network installation and configuration (check switch, router and all connectivity interface)
• Using Windows NT Server 4.0 and Windows 2000 Server (Maintenances all event in server and installed
new server to deploy new technologies)
• Assisted customers with issues reported in their infrastructure. (Documented issue log with server and
created site documentation)
Work Experience (continued)
• Assistant for site for troubleshooting, or daily issues such as viruses and spyware, networking problems,
printing issues and applications issues.
• Monitoring system backups, networking performance, I/O performance, server performance.
Health Computer Systems, Río Piedras, PR April1999 – August 2000
Service Departments
• Network installations & configuration using Windows NT Server 4.0 (Install and deployment new
application and configure new network to the specification of the client)
• Assistance to users on site and by phone (create ticket, connect remote and fix problem)
• Computer Equipment Repair (change any part of machine
EDUCATION
Turabo University, Caguas, PR 2007
Master in Information Technology Management – Major in Project Management
Interamerican University of Puerto Rico, Guayama Campus, PR 2000
Bachelor of Science – Major in Installation and Repair of Computerized Systems
Interamerican University of Puerto Rico, Guayama Campus, PR 1998
Associate in Applied Science – Major in Installation and Repair of Computerized Systems
LUIS O. HERNANDEZ GASTON
RÉSUMÉ, PAGE 4
Work Experience (continued)
SEMINARS / TRAININGS / CERTIFICATIONS
MCP: Microsoft Certified ProfessiAdministrator Windows Server 2008
MCITP: Microsoft MCITP Server onal (2007)
MCTS: Microsoft Certified Technology Specialist
MCSA: Microsoft Certified System Administrator
STS: Symantec Netbackup 7.0 for Windows
STS: Symantec Backup Exec 2010
STS: Symantec Enterprise vault 10.0 for Exchange
Development of leadership skills
Effective Communication Skills
Effective Time Management
Microsoft Hands-On Lab, San Juan, PR
MS Internet Security & Acceleration Server
Microsoft Hands-On Lab, San Juan, PR
Moving to MS Windows 2000 Server
LANGUAGES
Spanish, English
REFERENCES
Available upon request
Contact this candidate