Customer Service High School
Resume:
Waled Elsayed
Everett, MA 02149 617-***-****
Objective: To obtain a job in a warehouse where I can utilize my technical skills
Summary of Qualifications:
• 10+ years of experience working in customer service
• Intelligent and communicative, able to make sound decisions and respond quickly
• Strong attention to detail, customer focused and able to work in fast-paced environments
• Exceptionally organized, accurately gathering data, compiling information and preparing reports
• Valid MA Driver’s License
Work Experience:
NY Pizza, Boston, MA 1/2003 – 1/2013
Counter, Cook, Delivery
• Addressed and resolved customer complaints to ensure customer satisfaction
• Accepted deliveries; stocked and tracked inventory
• Processed orders by taking them and executing them according to customer preference
• Balanced drawer at the end of the shift and record transactions
Egyptian Service Company, Egypt 1993 – 1999
Cargo Deckhand, Welder
• Steered boat under Captain’s supervision and direction
• Directed and organized cargo
• Secured cargo by tightening lashing gear and ropes, opened and closed deck for storage of goods
• Researched, investigated, and resolved mechanical and technical problems on board
• Welded steel pieces to fix irregularities on a steel ship, executed orders, and painted pieces
Egyptian Welding Co. 1990 – 1993
Welder
• Welded and cut components in flat, vertical and overhead positions
• Threaded pipes, cleaned, and insulated pipes to ensure fit
• Welded, bent and cut pipes, slates and sheets of steel
• Performed metal grinding and cleaning
• Painted finished products to prevent rust
Education/Certifications:
Ministry of Maritime Transport, Egypt 1994
Navigational Watch on Seagoing Vessels Certificate
Ministry of Maritime Transport, Egypt 1993
Tug Boat Master Certification
Don Bosco Institute, Egypt 1990
Oxyacetylene & Electric Arc Welding Certification
High School Diploma, Alshyiad, Alexandria, Egypt 1991
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