Customer Service Quality Control

Carl F. Zellers IV 336-***-**** • *************@*****.***

**** ********* ***** • Greensboro, NC 27410

Information Systems Analyst

I pride myself on my ambition and enthusiasm which are my biggest motivating factors as it relates to the

advancement of my career. My philosophy of combining an unwavering positive attitude and a passion

for constant professional enrichment has proven to be a recipe for achieving high quality results and a

sense of fulfillment that I really enjoy and appreciate. I intend on being an integral part of the continued

success of an information systems department and become better as a result.

Education

Strayer University – Greensboro, NC

Bachelor of Science – Information Systems and Technology – Expected 2015

Concentration in Networking – Relevant Coursework:

-Computer Programming Design -Operating Systems

Guilford Technical Community College – Greensboro, NC

Certificate – Construction Management/Estimation – 2010

Work History

Service Advisor Crown Honda Greensboro, NC 10/12 to present

-Assessing customer concerns and providing detailed solutions with customer service and satisfaction as

the primary focus.

-Utilizing ADP software programs, CICSO phone technology, and Microsoft Office programs to facilitate

communication and distribution of work at a fast pace.

Courier Federal Express Greensboro, NC 06/06 to 10/12

-Serving as a personal front line interface throughout the pickup and delivery process providing an

excellent level of service to customers with specific logistical needs in an ever-changing environment.

-Methodically implementing time management skills to aid in decision making in high stress situations

with maximum efficiency.

-Utilizing internal operating systems such as IMS and FAMIS in addition to formal training for prompt

and accurate reporting, tracking, and compatibility/compliance information as well as maintenance.

-Awarded 1 year safe driving award 10/11

- Successful completion of FAA/DOT Hazardous Goods Training 11/09

-Successful completion of FAA/DOT Hazardous Spill Cleanup 11/09

Retail Associate Bi-Lo Greensboro, NC 05/02 to 06/06

-I worked in multiple departments due to my ability to adapt and excel in different capacities including

the produce department, frozen department, as well as various customer relation positions all of which

focused on a high level of quality control and product knowledge to enhance the customer experience.

Kitchen Assistant Well-Spring Retirement Community Greensboro, NC 02/99 to

05/02

-This was my entrance into the workforce where I was tasked with the general sanitation of the kitchen

and all of its components whether it be washing dishes or regularly cleaning kitchen equipment. I worked

with a small group of employees on a daily basis to delegate many different responsibilities to ensure that

our collective efforts contributed to the safe and efficient operation.

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