Support Computer
Resume:
Pattassio Taylor
Shaker Heights Ohio
*******@*****.***
Objective: To obtain a full-time position where I can utilize my advanced troubleshooting
skills in a computer network environment.
Skills:
● A+ Certified
Win 98/2000/XP/Vista/7 /8
●
● Hardware/Software Troubleshooting
● Remote Desktop Troubleshooting
● LAN/WAN Technologies
● Microsoft Office 2003/2007/2010
● Internet Technologies
● Computer Refurbishing
● Wireless Networking
Experience:
System Administrator 08/04 - Current
City of East Cleveland
● General Help Desk activities including telephone support.
● Desktop troubleshooting and support for Win98, 2000, NT, XP an MS products.
● Daily tape backup, firewall maintenance and other special projects on demand.
● Intranet and Internet E-Mail upgrades, maintenance, and issues resolution.
● Microsoft Exchange 2000/5.5 installation, administration and support.
● Perform NT/2000 server platforms installation, administration and support.
● Provide SQL and PICK database management support.
● Ongoing LAN support –Configuring TCP IP, IP Addressing Schemes.
Computer/Network Technician 01/04 – 8/04
Goodwill Industries of Greater Cleveland
● Provided desktop and network support for 50 end users.
● Utilized advanced networking utilities to isolate and diagnose network connectivity issues.
● Added new users to a Windows 2000 Advanced Server domain.
● Created and changed network user’s passwords and permissions.
● Upgraded 20 computer lab systems from Windows 2000 to XP.
● Used Ghost to copy hard drive images to new systems.
● Designed and configured multiple computer lab systems.
● Disassembled and salvaged parts from donated computer systems.
● Built, configured, and set up computers for display in Goodwill’s computer store.
Education: Cuyahoga Community College 06/11-Current
AS degree in Electrical Electronic Engineering Technology
Goodwill Training and Employment Center 01/04 – 04/04
Intern/A+ Certification Program
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