Customer Service Manager

908-***-**** Cell

*** ******* ***

Manville, NJ 08835

********@*****.***

Crystal Hernandez

Objective To utilize my interpersonal customer service skills with a

growing organization.

A mature, organized individual seeking to begin in the

workforce in a professional capacity. Specific attributes

include:

Strong interpersonal/customer service skills for telephone

inquiries

Excellent communication skills

Ability to work well with different types of personalities

under pressure

Efficient with computers, keyboard, Microsoft Word, Excel and

Lotus Notes

Ability to learn and adapt quickly

Self starter, motivator and excellent team player

Ability to multitask and provide timely, accurate customer

service

Ability to interact well with the public and help with their

inquiries

Ability to determine the proper course of actions to resolve

problems

Experience September/2011-March/2013

Lindenhurst, NY

Advance Auto Parts

Sales Associate and Key Holder

Open and close the store while carrying out the daily duties

of the team. Assisted customers in finding the parts and tools

they need to complete their job. In charge on all the back

stock and daily delivery parts. Work very closely with the

manager and assistant manager with ASNs and Daily Ops.

May/2009 - August/2011

CVS

Hillsborough, NJ

Shift Supervisor

Managed 4 employees and their schedules. Responsible for

opening and closing of the store as well as making bank

deposits of daily income. Responsible for inventory keeping

of stock and deliveries. Dealt with customer issues and

complaints.

May/2007 - March/2009

Circuit City

Bridgewater, NJ

Customer Service Associate

Responsible for returns, damages, customer issues, draw

counting, and deposits. Also responsible for opening and

closing store when supervisor was not available.

August/2006 - April/2007

Horizon Blue Cross Blue Shield of NJ (Through APS Temp Agency)

Newark, NJ

Enrollment/Data Entry

Processed enrollment applications for Horizon EPO individual

members. Understood and abided by rules and regulations for

underwriting purposes. Utilized Horizon BCBSNJ systems on a

daily basis and became very familiar with each product.

Education September 2000 - June 2004

Montgomery High School

High School Diploma

Skillman, NJ

September 2000 - June 2004

Somerset Vocational Technical School

Office Occupations Certificate

Bridgewater, NJ

References Available Upon Request

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