Engineer Technical Support

Santhosh Karangat

*, *** ****,

Hampton Park

Victoria - 3976

Mob: 040*******

Email:*********@*****.***

Qualified By

. Certified professional with 8 years of IT experience

. Extensive experience as Technical Support Engineer and Technical

Consultant

. Proven expertise in NetApp Storage Systems, Data ONTAP and Clustered

ONTAP Administration, RedHat Linux Administration, VMware

Virtualization Technologies, various HP storage products (MSA G1, G2

and G3 series, Tapes, MSL, ESL, and EML Library), and knowledge of SAN

Switches and SAN environment

. NetApp Certified Data Management Administrator (NCDA)

. RedHat Certified Engineer (RHCE)

. VMware Certified on VCP 5.1.0 VMware vSphere 5.1 Install, Configure

And Manage

. HP certified for implementing EVA (Enterprise Virtual Array) solutions

Key Skills

NetApp Storage

. NetApp storage products and technologies

. Data ONTAP 7-Mode Administration

. Clustered ONTAP Administration

. Aggregates, Flexvols, FlexClones & LUNs

. NFS Exports, CIFS Shares

. Host storage configuration (FC, iSCSI, NFS, CIFS)

. vfiler, vserver configuration

. SnapMirror and SnapShot Technologies

. System Manager

. OnCommand Unified Manager

. Fibre Channel Switching & Zoning

HP Storage Technologies

. MSA G1, G2 and P2000 series with experience in troubleshooting and

log analysis.

. Modular Storage Library (MSL), Standalone Tape Drives, Enterprise

Storage Library (ESL) and Enterprise Modular Library (EML)

. SAN switches and SAN environment

RedHat Linux

. Installation and administration of RedHat Linux

. Configuring different services like Samba, NFS, DHCP, FTP, Apache,

squid proxy etc.

. Setting file permissions, user quota

. Disk management

. User management

. Configuring iptables Firewall

. Scripting Knowledge in Shell and Perl

VMware Technologies

Installation, Configuration and managing ESXi, vShere and

vCenter Server

Experience

NetApp India Pvt. Ltd., Bangalore 27

October 2011 to 14 August 2013

Technical Support Engineer

NetApp creates products - storage systems and software that helps customers

store, manage, protect and retain their corporate assets (that is, their

data). NetApp provides optimized IT solutions for customers, delivers

solutions and provides global support.

. Monitoring the queue and supporting NetApp customers with storage

related issues

. Reproduce the issues encountered in labs, provide guidance, and

document the workaround to mitigate the issues.

. Analyzing technical cases and providing technical support by

identifying the storage system knowledge gaps.

Hewlett Packard Global Soft Pvt. Ltd., Bangalore November

2007 to October 2011

Technical Consultant

HP is a global leader in servers, storage, software and information

technology services that enable enterprise and midmarket business customers

to manage their IT environments. Worked as part of HP's enterprise segment

ESSN (Enterprise Storage, Servers, and Networking) group.

Technical Consultant for HP Storage Division:

. Handling and resolving the various technical issues on HP Storage

devices like storage controllers, disk shelf, and tape library

. Carrying out log analysis, technical diagnosis, and troubleshooting

. Preparing pre-sales and field support material to increase the

effectiveness of support

Technical Consultant for RedHat Linux:

. Analyzing and resolving the various technical issues pertaining to

RedHat Linux Operating System from various clients

. Supporting customers with Linux issues, Log analysis and providing

solutions and recommendations

Govind Trading Solutions, Bangalore March,

2007 to November, 2007

Linux Administrator

Govind Trading Solutions is a leading provider of offshore application

development, remote server administration, and custom software development

to support trading, which requires rapid turn-around times for over-seas

clients, design of flexible tools to display streaming real-time data, and

equity stocks and options historical data. It hosts various applications

and tools to capture, process large amounts of data, reconcile, generate

summary reports. It has exposure to various USA exchanges and other major

exchanges of the world and their data distribution formats.

. Responsible for the Linux administration tasks of unit in Bangalore and

providing technical support to overseas client.

. Worked on the installation, trouble shooting and maintenance of local

Linux server machines

. Developing script programs using Perl for automating various

activities

Nestling Solutions, Kannur, Kerala

October 2005 to March, 2007

Officer, System Support and Operations Data Processing BPO Operations

Nestling Solutions is a Business process outsourcing company mainly into

data analysis and

management and document processing solutions.

. Complete responsibility for the system side maintenance, installation

of new software, troubleshooting, etc.

. Team lead monitoring the entire data processing operations

. Imparting software training, managing day to day activities, quality

checking, data management, etc.

Project Trainee

February 2004 to June 2005

. Amrita University, Coimbatore, April 2005 to June 2005: Project

Wireless Networks (in Linux)

. Ashok Leyland Ltd, Chennai, February 2004 to August 2004: Software

Development using Java and SQL

Education and Training

Post-Graduation (2004) : MCA (Master Of Computer ApplicationFrom Amrita

Institute of Computer Technology, Kollam, Kerala

Certifications:

. NetApp Certified Data Management Administrator

. RedHat certified engineer (RHCE), LINUX Enterprise Edition

. VMware Certified on VCP 5.1.0 - vSphere 5.1 Install, Configure And

Manage

. HP certification for implementing EVA (Enterprise Virtual Array)

solutions

Skill Sets:

Storage Technologies

NetApp Storage Technologies:

Data ONTAP and Clustered ONTAP Administration and

Troubleshooting

HP Storage Technologies:

MSA Series, tapes and libraries: MSL, ESL and EML, SAN switches

and SAN network

Operating Systems Languages

Linux, UNIX, VMware, OpenVMS, Java

Windows 2000/XP

Scripting Internet & Web Technologies

Perl and Shell scripting Java, Java-Swing, Java Beans,

JDBC HTML, JSP, Servlets

RDBMS Publishing Packages

SQL-PLUS Microsoft Office 2000

Reference : Available on Request

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