Supply Chain Customer Service

Megann Hall

** **** ******* *** *************@*****.***

Columbus, OH 43215 865-***-****

Motivated professional exploring opportunities in the field of Supply Chain Management and Logistics.

Work Experience

Supply Chain Supervisor - .Com Stock

JCPenney Logistics Center Columbus, OH

February 2013 to Present

•Analyze and track daily inventory levels of stock to meet goal of 100% order fulfillment.

• Key participant in site wide projects to improve space utilization and consolidation.

• Improved internal customer service by reducing downtime by one hour between departments.

• Utilize workflow management process to ensure department staffing levels are appropriate for volume.

• Manage 25 team members daily.

Supply Chain Supervisor- .Com Order Filling

May 2012 to February 2013

•Responsible for deployment of $340 Million in customer orders annually.

• Developed departmental training manuals and programs for hourly and management team members.

• Implemented departmental cross-training to develop a lean workforce.

• Initiated a departmental accuracy program to ensure customer satisfaction.

Supply Chain Supervisor - Store Support Center

January 2012 to May 2012

• Implemented cost reduction initiatives by eliminating a non-value added process, annual savings of

$10,000.

• Partnered to develop blended production standards to account for merchandise assortment.

• Executed Yellow Belt project to reduce start-up time for non-department team members.

• Modernized existing 5S program to encompass departmental changes.

Catastrophic Claims Consultant

August 2011 to December 2011

Logistics Intern

• Developed a logistics deployment manual for disaster relief response.

Lakeside Tavern

Key Hourly, Bartender Knoxville, TN

analysis workforce management process improvement

May 2005 to December 2011

•Responsible for all bar related inventory supplies.

• Displayed skills in time management, planning, multi-tasking, problem solving, and teamwork.

Education

Bachelor of Science in Logistics

The University of Tennessee Knoxville, TN

December 2011

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