Customer Service Sales
Resume:
FELICIA A. FARMER
Jamaica NY *1434
**********@*******.***
PROFESSIONAL EXPERIENCE
New York City Housing Authority (Leased Housing), New York NY
8/2012
Research & Data Entry Specialist (Temporary)
? Extensively research lease and rental properties to determine year of
construction and confirm Certificate of Occupancy and
landowners are current
? Analyze Property Shark reports, a website containing detailed property
information and the Department of Buildings website
? Working knowledge of Siebel, NYCHA's database of properties. Update
Siebel daily with Property Shark reports for buildings
participating in the Housing Choice Voucher Program NY
? Utilize Siebel/Oracle to upload property reports from Department of
Buildings
\WPIX/Tribune Broadcasting, New York, NY
Collections A/R Specialist
? Make Daily Collection calls for Broadcast clients with past due invoices
and short pays
? Monitor accounts for modification to credit lines/terms
? Create Excel Pivot Tables for Lockboxes, Electronic Funds Transfers &
Credit Card Receivables
? Verify & process Trade/Media/Credit references for clients with pending
orders
? Partner with Ad Sales to insure that delinquent accounts are identified
in a timely manner
? Review Collections Bad Debt Reserve
? Prepare Bank Deposit of Manual Lockbox checks for WPIX, WPMT & WDCW
? Research/resolve account discrepancies, release sales orders
Westwood One/Metro Networks New York, NY Collections A/R Specialist
Institute of Culinary Education New York, NY Collections A/R
Specialist
NYC HRA (HEAP CENTRAL), New York, NY
10/2009-5/2010
Eligibility Specialist (Case Worker) (Seasonal)
? Determine household eligibility according to HEAP guidelines, assist in
paying a portion of their energy costs
? Provide assistance for those households facing a heat related emergency
? Assist with fuel deliveries, utility shut-offs, temporary relocation or
repair and or replacement of heating equipment
? Input application information and accurately calculate gross monthly
income according to guidelines
? Explore all available liquid resources and complete budget worksheets
? Examine varied factors, including age disability status or client
emergency to determine what type of benefit can be given
NYC PARKS & RECREATION, Flushing, NY
10/2008-5/2009
Client Service Coordinator (Seasonal)
? Manage Difficult/Emotional customer s and answer requests or inquiries
concerning service
? Respond to request f or service or assistance regarding NYC
parks/playgrounds
? Ability to multitask and manage time effectively while handling
customer requests
? Complete call logs for all daily activities regarding maintainance of
NYC parks and green streets
INTERNATIONAL MEDIA CONCEPTS, (New York Times) New Hyde Park, NY
8/2005-4/2008
Collections A/R Specialist (Team Leader)
? Received incoming calls/made outgoing calls via NEMG call center
assisting clients with billing discrepancies
? Enforced collection procedures and ensured that outstanding
receivables were collected within established guidelines
? Ability to handle complaints, resolve conflicts & provide
customer service to advertisers and sales force
? Utilized all collection tools available to maintain delinquencies
and losses at or below NEMG objectives
? Reviewed customers account history and based on policies and
procedures, waived late charges and granted extensions
? Processed credit card payments for NY Times.com into Great Plains
accounting system
? Effective in phone collection of overdue accounts and persuading
clients to bring their accounts current
? Monitor past due accounts and print, sort and mail NY Times.com
monthly invoices
? Participated in weekly aging reviews/DSO with Accounts Receivable
Supervisor
? Issued Worcester Telegram Newspaper bad debt write offs, provide
commercial advertising credit references
? Collect a portfolio of advertising accounts
? Meet goals for performance metrics of Days Sales Outstanding
(DSO), delinquency percentage and bad debt
QUEENS HOSPITAL CENTER, Jamaica, NY
1/2004-8/2004
Receptionist/Typist Purchasing Department (Temp)
( Answered/Screened/Forwarded incoming calls for Regional Directors of
Purchasing Department and other Faculty
( Maintain employee and department directories: give instructions
( Welcomed visitors by greeting them in person or on the phone,
answering or referring inquiries
ASTORIA FEDERAL MORTGAGE CORPORATION, Lake Success, NY
11/2002-11/2003
Client Services Junior Processor (Co-op/Condos) (Temp)
( Received and Examined processed and non-processed document packages
from broker
( Sent good faith estimate and Bank disclosure to borrower within three
days
( Effectively communicated with Managers, Bank Attorneys, Borrowers and
Brokers regarding loan status
( Prepared/Issued Payoff correspondence, issue starter checks for lines
of credit
CHRISTIE'S FINE ART AUCTIONEER, New York, NY
9/1994 - 10/2001
Catalog Subscription Processor
. Submitted weekly reports of publication revenue
. Processed bank checks and credit card payments for catalogue
subscriptions into accounts receivable system
. Input/updated all incoming correspondence into client management database
. Received calls via call center, assisted clients with catalogue
subscription orders/ and renewals
. Filing and retrieving catalogues, documents and/or other materials as
needed
EDUCATION & SKILLS
Touro College Associates Degree Human Services 2007
MS Word, Excel, Access, Great Plains, Lotus Notes, Outlook, Oracle
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