Customer Service Representative
Resume:
Juantility Thomas **** Durant River Dr Las Vegas, NV 89122
***********@*****.***
Objective:
To utilize my skills and experience in client services and data collection in the operations
of customer services to secure long term employment while continuing my education.
Education
Associates Degree in Criminal Justice, ITT Technical University / expected
graduation date 04/14 Current GPA: 3.8
Diploma/ Certificate in Computer Information Systems, VoTech H.S.6/2004
Skills Summary
Keyboarding 45 wpm Monthly Summary Reports
Filing Scheduling Shifts
Team Management Data Collection
Customer Service Team Building
90 day Evaluation Reporting Basic Skills Training
Professional Experience
Trinity Security 05/2013-Present (Typist/Dispatcher)
Type, check, and email clients information about the previous night’s patrol. Dispatch
guards to their post assisting them with post orders and site information. Assist clients
with frequently asked questions, comments and concerns.
Advanced Behavioral Care 10/2012-Present (Basic Skills Trainer)
Encourage and stimulate mental health and growth using positive support tools. Role
model positive behavior, and assist with scholastic or employment tasks. Create bi-
weekly visit reports and 90 day evaluations based on progress, regression, new goals,
and focal points.
Regional Transportation Commission 11/2012-05/2013 (Customer Service
Representative)
Provider of excellent customer service involving scheduling, troubleshooting, and
making arrangements for pick up for individuals who are apart of the ADA community.
File complaints and complements in regards to the experience provided to the
community. Answer frequently asked questions in regards to the demographics of the
Las Vegas and Henderson areas.
Dungarvin Nevada LLC 3/2008-10/2012 (Program Coordinator)
Coordinate programs for individuals with developmental disabilities to become more
independent. Complete weekly budgeting and data collection to generate monthly
summary reports. Supervise a train a team of 6-8 staff members on policies and
procedures. Ensure quality care
PSI Exam Services 7/2007-1/2008 (Customer Service Representative)
Schedule, take payment for, and answer questions in regards to state licensing exams.
Rem Nevada 12/2004-5/2006 (Program Manager)
Supervise and train a staff of 6-8 team members on policy and procedures. Coordinate
budgets, activities, and healthcare for individuals with developmental disabilities. Create
and collect data information to submit in weekly and monthly progress reports. Ensure
quality care.
References available on request
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