Customer Service Representative

Location:

Posted:

October 26, 2013

Kisha Nichelle Scott

********@*****.***

WORK EXPERIENCE

Resource Personnel Consultants January/2013-May/2013

Tier 1 Customer Support Representative

Responsible for promptly handling incoming calls and inquiry resolution for our customers

Provides first call resolution when troubleshooting low-range equipment

Use of computer software programs while assisting customers, properly documenting information

Interaction with internal and external areas to resolve issues accordingly

You will exercise judgment and discretion in the completion of daily tasks and

interaction with customers

Partnered with my supervisor to ensure that you are prepared to work efficiently and effectively

Research and resolve routine requests and customer concerns

Accomplishes additional tasks or projects assigned by the Tier 1 management

Preferred Home care July/2009 –September/2012

Customer Service Representative

Provide excellent customer service and responded to incoming calls

Verified all major insurances (Medicare, Medicaid, BCBS, UHC)

Processed and dispatched drivers to make deliveries of Medical supplies

Track shipments to insure proper supplies were delivered timely and accurately

Work to assist branches with a weekly “close” and assisted the billing department

With reconciliation by obtaining CMN and WVO as needed for reimbursement

Crisci Builders December/2005-April/2009

Assistant Contract Administrator

Generated owner’s and subcontractor’s contract

Maintained records and Warranty Books

Prepared Notice to Proceed, Launched and Tracked RFI’s and Submittals

Acquired Insurance Certificates and Issued Purchase Orders to Superintendents

Established work orders for labor to prepare project for completion

Properly coded and processed all job related AP and subcontractor billing

Responsible for filing Owner’s Occupancy Permit and notice of Completion with the county

Education

Diploma, 1994- Ruston High School Ruston, Louisiana

Business Administration, 2015- National American University

Skills

Viewpoint, Excel, Word, Outlook, Answering multi-line phones, Ace, Oracle