Customer Service Manager

Lori M. Lynch

*** ******** **

Redding, CA *****

Cell: 530-***-****

Email: **********@***.***

Qualifications Summary:

- Effective working both independently and as a team member

- Upbeat and interactive personality who enjoys customer service

- Thorough attention to detail and instructions

- Ability to efficiently handle several tasks simultaneously

- Wide variety of skills and attributes to contribute to any company or organization

Experience:

Customer Service -

- Experience dealing with a variety of different personality types

- Several years in an office-like atmosphere dealing directly with customers

- Ability and experience to answer multi-line phones and transfer appropriately

- Can effectively handle challenging customers quickly and professionally

- Capacity to track customer transactions and organize them in an appropriate manner

Food Service/Banquet -

- Managed and trained up to 12 banquet servers to handle banquets of 250+ people

- Capability to plan and implement 3 course banquet service for 400+ patrons

- 10+ years of direct bartending service in bar, banquet, and restaurant atmosphere

- 15+ years of waitressing in small and large scale restaurants

- Can handle multiple tables independently ensuring excellent customer service is always provided

Bookkeeping/Clerical -

- Experience in inventory and detailed product pricing

- Reconcile accounts and bank statements to ensure accuracy

- Experience processing payroll including: timecards, overtime, taxes, and deductions

- Trustworthy with drop boxes, cash deposits and withdrawals, and direct transactions

- Prepare monthly billing statements and ensure collection of payment is timely

- Familiar with most general office machines

Work History:

2013 - Present Waitress/Store Clerk, Trinity Alps Resort Trinity, CA

2003 - 2010 Banquet Service/Waitressing, Various Employers Redding, CA

2001 - 2003 Banquet Service/Bartender, Elks Lodge Redding, CA

1998 - 2001 Office Manager, AC Powder Coating Anderson, CA

1996 - 1998 Bookkeeper, Real Property Management Redding, CA

1988 - 1994 Office Manager, Puregro Tipton, CA

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