General Manager, Quality Manager, Operations Manager

**** ********* **** - 770-***-****

Terrace

Kennesaw, GA Email -

***** *********@*****.***

C. Michael Griffin

Objective Enhance customer satisfaction, client retention,

sales growth, and profitability utilizing my 20

years experience in Operations, Customer Sales

Support and Logistics.

Experience

Moviead Corporation Cartersville, GA

2012 - 2013

Simple Sign Solutions

General Manager

The leading national provider of wide format

printed and digital products to the motion picture

industry. Supplier for 40+ years of printed title

art products for box office, auditorium and

concession layouts.

Provided 99.9% on time service using Quick Book

functionality for Customer Service, Operations,

Invoicing and Logistics.

Increased revenue over $50K annually by inside and

outside sales by following print requests and

quotes.

Monitored daily operations and customer rollouts to

insure on time fulfillment of 650+ boxes weekly for

JIT industry requirements.

Scheduled daily jobs to enhance efficiencies of

production and quality.

Coordinated product installations to provide

superior customer satisfaction.

Developed an internal traceability process of daily

orders to maximize effective logistics method.

Investigated and provided corrective action to

customer complaints.

Managed inventory of supplies and mediums to

provide no outages of production.

Maintained vendor relationships for equipment

agreements and purchasing materials.

Managed video production and inventory to provide

material for monthly mailings.

Worked with Wasatch and Onyx art software for wide

format printing equipment.

Foss Mfg Calhoun, GA

2011

Operations Manager - Site Manager

A $100 Million Non-Woven fabrics producer of

engineered non-woven fabrics and specialty

synthetic fibers for a variety of applications and

markets.

Provided on 100% time service using ORACLE

functionality for Customer Service, Operations,

Inventory, and Production Control.

Championed new facility startup - began 1 week

ahead of schedule.

Establish all facility operations with vendors.

Coordinated contract labor vendors for startup.

TASQ Marietta, GA

1993 - 2011

A $250 Million International "Point of Sale"

provider in the payment processing industry.

Formerly, First Data POS and Mirco-Bilt located in

Marietta, GA.

Successfully promoted to positions of greater

responsibility for Customer Support, Distribution,

Quality, Materials, Warehousing, Repair and

support.

Operations Manager

2000 - 2011

Operations Supervisor

1995 - 2000

Electronic Technician/Quality Assurance 1993 - 1995

Provided 99.9% on time service using ORACLE

functionality for Client Relations, Operations,

Inventory, and Production Control.

Championed service launches for the company's two

largest customers.

Reduced freight expenses nearly $1 Million through

Supply Chain Management.

Implemented JIT packaging project reducing pallet

consumption by 80%.

Appointed Project Manager for the relocation of two

repair facilities.

Achieved a 99.9% on-time service level for a new

supply business.

Increased efficiency 70% through deployment and

space utilization using Six Sigma and Lean

Manufacturing methodologies.

Performed as Internal Auditor and maintained ISO

9001 production standards.

Performed Quality Assurance duties for raw

materials, WIP and final assembly.

Established MRP and inventory requirements to

exceed service levels.

Coordinated contract labor vendors for project

startups.

Improved the department's output by 30%.

Coordinated 24/7 Operations for product rework with

successful reintroduction.

Lead a Supervisor and 66 full-time associates.

Cross-trained departments for successful ORACLE

implementation.

Wegener Communications Duluth, GA

1993

Electronics Repair Technician/Mechanical Assembler

Manufactured, tested, inspected and evaluated

satellite communication equipment.

United States Navy Charleston, SC

1986 - 1992

Nuclear Power Electronics Technician

Supervised and performed preventative/corrective

maintenance on electrical and electronic equipment

associated with the Nuclear Power field.

Provided Quality Assurance support for the

Engineering Department in all ship board

inspections.

Managed inventory requisitions for repair parts

within the procurement system.

Coordinated, planned, and supervised calibration of

all test equipment.

Trained in the use of radiological controls in the

Nuclear Power field.

Performed all procedures and operations of the

nuclear reactor power plant.

Education Business Management

2000 - 2002

Kennesaw State University

Kennesaw, GA

Professional Successfully completed courses by the American

Education Management Association, Skillpath and Zenger Miller

for Leadership and Supervisory Skills and Microsoft

Office Suite.

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