Customer Service Assistant
Resume:
DONNA M. JONES
***** *. ******** ** ******, CO **012
********@*******.***
OBJECTIVE:
Opportunity to utilize my background and education in a challenging
position and or environment in which my versatile experience and strong
organizational, customer service, and communication skills will prove
valuable.
EDUCATION:
. Associate Degree in Criminal Justice/ Pre Law and Psychology Laramie
County Community College Cheyenne, WY
. Minor In Deaf Studies University of Wyoming, Laramie, WY
. Minor In African American Studies, University of Wyoming, Laramie, WY
. Undergraduate Studies, Business Science, Southern University Central,
South Carolina
. Data Processing Rutledge Junior College Greenville, South Carolina
Completed a one-year intensive program in data processing Certificate
WORK EXPERIENCE:
. Milieu Counselor
07/2011- Present Jefferson Hills Aurora, CO.
Interacting with clients. Whom are suffering from delinquency, mental
illness, alcoholism, and or substance abuse. I also conduct an initial
Intake on clients by accessing there needs and providing age specific
treatment and care. By maintaining a positive and supportive
relationship with assigned patients and their families, observing
proper boundaries, ensuring confidentiality regarding protected
healthcare information, and remaining positive. Use communication and
teamwork skills with unit staff also supporting the decisions of the
treatment team by working to resolve differences within the team.
. Courtroom Judicial Assistant/Bailiff
10/2010 to 10/2011 City of Aurora, Municipal Court Aurora, CO.
Responsibilities include: Liaison to all internal and external
customers data entry, file maintenance, collection and disbursement of
monies owed to the court, docketing of court proceedings, assisting
the Judges with maintaining an orderly courtroom, and performing a
full range of Clerks' Office or Division Office functions. Interaction
with attorneys, defendants, witnesses and jurors to ensure scheduled
court matters proceeded in an orderly and timely fashion. Responsible
for ensuring that all necessary equipment and supplies are operational
and in the court room as needed.
. Personal Trainer
02/2011- 09/2012 Bally Total Fitness Aurora, CO.
Personally conduct fitness consultations, assessments, and body
modification.
Developed, individualized programs to ensure client safety and
enhancement of their personal fitness goals. Assist, monitor and
instruct clients by ensuring safe and effective use of gym equipment
and weight machines. Help motivate clients to achieve their fitness
goals.
. Attention Homes
Cheyenne, WY 2007- 2010.
Substitute Teacher, developed Summer School fitness program,
Paraprofessional, and One on One Tutor, and Youth Care worker; I
substituted for English and History I tutored students who were on
academic probation to good standing and to those students who found it
difficult to maintain in a classroom setting. I all so reinforced
education concepts to individuals or group of students, using
objectives and lessons developed by the teacher. I worked the
breakfast program such as doing an active inventory, ordering, and
updating the breakfast program data. Maintained confidentiality of
information concerning colleagues, students and parents
. Jackson Hewitt Tax
Laramie and Cheyenne, WY January 2006 / April 15, 2010 seasonal:
Tax Prepare; Preparing income tax return forms for individuals and
small businesses, reviewing financial records such as prior tax
return forms, income statements, and documentation of expenditures to
determine forms needed to prepare return. By interviewing client's to
obtain additional information on taxable income and deductible
expenses and allowances Compute taxes owed, using adding machine, and
completes entries on forms. Following tax form instructions and tax
tables. Consults tax law handbooks or bulletins to determine procedure
for preparation of atypical returns. Occasionally verifies totals on
forms prepared by others to detect errors of arithmetic or procedure.
Calculation for preparation fee according to complexity of return and
amount of time required to prepare forms.
. Kelly Temp service
Casey family Program Cheyenne, WY 2007-08:
> Administrator Assistant Assume receptionist duties, appointment
sittings, and
Travel arrangements Greet public and refer them to appropriate staff
members
Answer phone, route calls, and take computer messages.
Assist staff with administrative duties as requested.
Type and proof reading document, development documents as needed.
Produce mailing labels, time, date stamp in and outgoing mail as well
and reports
as requested.
Governor's Planning Council on Developmental Disabilities
> Administrator Assistant Assume receptionist duties
Greet public and refer them to appropriate staff members
Answer phone, route calls, and take messages.
Assist staff with administrative duties as requested.
Type and proof reading document, development documents as needed.
Produced mailing labels and reports as requested.
Copy, assemble and mail Board packets. Maintain appropriate
interpersonal relationships with employees, peers, and consumers.
Provided systems advocacy when opportunities arise or as requested by
Supervisor.
Provide individual advocacy as time permits or as requested by
supervisor.
The Historic Plains Hotel
> Administration Assistant
Assume receptionist duties, greet public and refer them to appropriate
staff
Members, answer phone, route calls, and take messages Assist staff
with administrative duties as requested. Type and word process
documents as needed. Produced mailing labels and reports as requested.
Copy, assemble and mail Board packets. Maintain appropriate
interpersonal relationships with employees, and peers.
. Cathedral Home for Children Laramie,
WY 2005-2007
YOUTH WORKER,
Duties include but not limited to: case-Manger, working closely with
the juvenile residents and their families. Who were being treated
for criminal behavior, substance abuse, and physical elements. At
the times, I worked with ten to twelve residents on a daily bases
caring, and assisting them in their daily needs, and helping their
families to understand their by enhancing their old skills and
teaching them new skills...
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