Engineer Management

CURRICULUM-VITAE

Akshaya Kumar Yadav

E-mail : ************.****@*****.***

: ********.***@**********.***

Mobile No. : +91-800*******

Permanent Address. : Sanjay Nagar Dibiyapur Dist. - Auraiya

PIN -206244; U.P.

Local Address : Metropolis city Rudrapur Flat no.D1/04/52

• CAREER OBJECTIVE: Intend to build a career with leading corporate of high-tech

environment with committed and dedicated people, which will help me to explore myself fully

and realize my potential willing to work as a key player in challenging and creative environment.

Believe in self-study and self and life’s 90/10 principle – 10% of life is made up of what happens

to us and 90% is decided by how we react.

• Computer Skills: Operating Systems : MS DOS,Windows98,2000,XP,VISTA,WIN-07

• Network Operating Systems : Window Server-2003

• Network Services : DHCP, DNS, ADS, & Management, and Installing of

antivirus & windows patches on client side.

• Packages/Tools : MS-Office, PageMaker, Photoshop, Flash.

• Assembly : Computer Desktops

• Troubleshooting : Switch, Router, Computer Hardware & Software (System

software& Application Software), and Computer Networking.

• WORK EXPERIENCE:- (Total Experience 04Years )

• Tata Consultancy Services:-(Pant Nagar) (15 Feb 2013 to Till Date)

• (On the payroll of PCS Technology Limited, an authorized Service Partner of Tata Consultancy

Services

• Project: TATA Motors Limited, Pantnagar, Uttaranchal

Job Designation : Desktop support Engineer L2

•

• Job Responsibilities:

• Daily Call Management in BMC Remedy

• Providing the IT Support to Desktop users/Laptop users

• Managing & Maintaining SLA & Track calls logged by users to closure

• Co-ordinate with the VPN Support Team, RF Support Team to resolve the Link problems.

• Generating daily, weekly and scheduled reports as per the SLA

• Configuration and troubleshooting Microsoft Office Outlook

• Operating System Installation and Updates, Software Installation, Disk Formatting.

• all business software installed by SCCM

• Providing system support & backup in the day-to-day work and establishing

• All software related problem resolved by remote control

• Network printer configuration & management. Managing disk space usage, tape and CDROM

devices and network devices.

• Printer (Laser jet, Desk Jet, Plotter, Line Printer, Dot Matrix etc.) Installation & servicing.

• Trouble shooting PC and printer related problem

• Coordination with vendors for Warranty and AMC Calls.

• Maintaining the call resolution as per SLA

• Installation of SAP and Configuring the Application.

• Troubleshooting Hardware problems and solving them out.

• SCCM discovery:

client installation

client verification

client re-conciliation & all software related problem resolved by SCCM remote control

• Video Conference (Including Projector / Plasma TV) & Tele Presence Support

• Video conferencing setup (Point to Point, Bridge conference) internal and external.

2) Video conferencing booking

3) VC connectivity Management (VC monitoring - ISDN / IP) using Coddling software.

4) Vendor Coordination/Management for VC and Projector hardware.

5) Maintaining VC and Projector Inventory.

• Mobile Device Support

• Virtual Desktop Support

• End User Training

• McAfee installation

• IBM INDIA PVT.LTD :(Pant Nagar)(21 Nov 2011 to 14 Feb 2013)

• (On the payroll of PCS Technology Limited, an authorized Service Partner of IBM India Pvt.

Ltd.)

• Project: TATA Motors Limited, Pantnagar, Uttaranchal.

• Job Designation: FMS Engineer

• Job Responsibilities:

• Troubleshooting LAN connectivity problems, internet connectivity problems & solving them out.

• Switch related problem

• Network cabling and crimping.

• Daily Call Management in BMC Remedy

• Providing the IT Support to Desktop users/Laptop users

• all software related problem resolved by dream weaver & Ayudame remote control

• Managing & Maintaining SLA & Track calls logged by users to closure

• Generating daily, weekly and scheduled reports as per the SLA

• Maintaining the computer network in LAN, WAN.

• Co-ordinate with the VPN Support Team, RF Support Team to resolve the Link problems.

• Providing system support & backup in the day-to-day work and establishing

• Network printer configuration & management. Managing disk space usage, tape and

• Video Conference (Including Projector / Plasma TV) & Tele Presence Support

• Video conferencing setup (Point to Point, Bridge conference) internal and external.

2) Video conferencing booking

3) VC connectivity Management (VC monitoring - ISDN / IP) using Coddling software.

• All software applications approved by TML shall be supported, maintained, managed, updated

and upgraded as per Customer requirement on the client side.

• McAfee installation

• I have two year Experience: in Computer mind institute, Kanpur from July 2009 to Oct

2011 & as Desktop Support Engineer.

• Job Designation: Desktop Support Engineer

• Job Responsibilities:

• To Provide Internet Connectivity to customers.

• To ensure all the connections are working properly.

• To troubleshoot the Hardware & Networking problems.

• To configure E-mails.

• To provide new Links (either Leased Line or Wireless Broadband (WBB) to the customers.

• Leased Line Testing through BSO (Basic Service Operators i.e. Barite, BSNL, Reliance etc.)

• To analyze the link related Problems & resolve them.

• Co-ordinate with the VPN Support Team, RF Support Team to resolve the Link problems.

• Co-ordinate with the customer to provide support every time.

• SAP support/configure in various modules.

• ERP maintenance of the customers

• QUALIFICATION:

• Academic Qualification:

B.Sc. S.M. Degree College C.S.J.M University (Kanpur).

Rasulabad Kanpur (UP)

12th (Intermediate) UP board Allahabad

Vedic Technical Evam

Audyogic Inter College,

Divyapuri, Dibiapur, Auraiya

10th(High-school) R.B. Inter College Phaphund UP board Allahabad

Auraiya (UP)

• Technical Qualification: Cisco Certified Network Associate(Cisco Id:- CSC012261918)

• 12th month complete Advanced Hardware Networking Diploma from IPST Networking Academy

Kanpur. Good knowledge of Computer Hardware. Good knowledge of MCP

• SUMMARY OF STRENGTHS

• A Strong aptitude towards Leadership, Responsibility and Working under pressure.

• Capability for Problem Solving, Critical Analysis, Planning and Implementation.

• Solving different type of new Problems related to Computer technology.

• PERSONAL DETAILS

• Date of Birth : 01st Jun, 1995

• Father’s Name : Mr. Kamlesh Kumar Yadav

• Nationality : Indian

• Marital Status : Single

• Languages Known : Hindi, English (Read, Write, Speak)

• Personal Skills : Team facilitator, Good communication skills.

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