Customer Service Sales

MICHAELA R. HAWKINS ***********@*****.***

**** ***** **** ***** *****, Maryland 20721

240-***-****

QUALIFICATIONS SUMMARY

Dedicated, hardworking individual with over 5 years' experience in the

customer service industry. Proficient with Microsoft Word, Excel, and

PowerPoint. Quick leaner with excellent oral and written communication

skills. Patient and effective when working with a wide range of

personalities. Well organized with ability to perform multiple tasks in a

fast paced environment. Promoted to Visual Team Lead after 3 months of

employment at Gap Inc., for demonstrating excellent ability to set up

modules according to company standards.

EMPLOYMENT HISTORY

Flow Team Member

Target Cooperation, Columbia, MD

10/12-04/2013

. Take inventory or examine merchandise to identify items to be

reordered or replenished.

. Receive, open, unpack, and issue sales floor merchandise.

. Clean display cases, shelves, aisles and stock shelves with

merchandise.

Security Officer

Securitas Security, Washington, DC

07/11-04/12

. Wrote reports of daily activities such as equipment or property

damage, theft, or unusual occurrences.

. Monitored and authorized entrance and departure of employees,

visitors, and other persons.

. Circulated among visitors, patrons, or employees to preserve order and

protect property.

. Answered alarms and investigated disturbances.

. Patrolled premises to prevent and detect signs of intrusion and ensure

security of premises.

Sales Associate

Gap Inc., Columbia, MD 08/10-

05/11

. Computed sales prices, totaled purchases received, and processed cash

or credit payment.

. Maintained knowledge of current promotions, payment policies and

exchanges.

. Answered questions regarding the store and its merchandise.

. Placed special orders or called other stores to find desired items.

Teachers Aide (Seasonal)

Columbia Association, Columbia, MD

03/10-06/10

. Tutored and assisted children individually or in small groups to help

master assignments and to reinforce learning concepts presented by

teachers.

. Enforced administration policies and rules governing students.

. Supervised students in classrooms, halls, cafeteria, school yards, and

gymnasiums.

. Observed students' performance, and recorded relevant data to assess

progress.

Hostess

Six Flags of America, Upper Marlboro, MD

04/07-07/08

. Greeted visitors who entered the park and answered questions about the

facilities.

. Provided visitors with sales books/coupons, and processed seasonal

passes.

EDUCATION

Howard Community College, Columbia, MD

Employment Success Training- Certificate awarded

12/12

Prerequisites for nursing

08/10-08/11

DuVal High School, Lanham, MD

08/04-05/08

General Studies- High School Diploma awarded

. Honor Core student

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