Quality Control Customer Service

Location:

Posted:

October 24, 2013

Luis Batista

646-***-****/********@*****.***

EDUCATION

LEHMAN COLLEGE/CUNY, Bronx, NY

B.A. in Economics, 2013

EXPERIENCE

Cambridge Security Services New York, New York

Security Officer 1/12 – 10/13

• Escorted people/property to desired destination Information

• Patrolled assigned areas on foot, checking for fires, vandalism, suspicious activity

• Performed a variety of clerical and operational duties

Volunteer Experience

Lift - The Bronx Bronx, New York

Shift Manager 1/12 – 4/12

• Support Site-Coordinators and Program Director on office administrative projects

• Coordinate with Human Resources for Appropriate Staffing Levels

• Assisted in budget forecasting and strategic planning

• Assisted Human Resources with assignments related to administrative activities

• Assisted the Program Director with marketing, telephone inquiries, and data entry

United States Census Bureau Bronx, New York

Enumerator 1/10 – 8/10

• Conducted interviews with residents in assigned areas by following stringent guidelines and

confidentiality laws

• Assessed quality control levels on selected addresses, determined which samples passed or failed,

and maintained records for quality control verification

• Maintained records of hours worked, units produced, miles driven, quality control results, and

expenses incurred in the performance of duties

Yankee Stadium Legends Hospitality New York, New York

Runner 5/09 – 11/09

• Provided courteous service and be cordial to all Team Members and Guests

• Excellent customer Service skills

Bussed tables as necessary

Able to work well under pressure, in an environment which has over thirty thousand customers daily

• Promptly delivered guest’s food and beverage order on time ensuring quality and accuracy

SKILLS

• Drivers License

• Experienced in Surveying, Focus Groups, and Audience Sampling

• Knowledge of Microsoft Excel, Word, PowerPoint

• Fluent in Spanish

• Strong quantitative and analytical abilities