Customer Service Quality Control

Jrene K. Brown

**** *** **** ****

Redding, CA **003

Phone: 530-***-****

Cell: 530-***-****

E-mail: ********@*******.***

Summary: My objective is to contribute my customer service experience, computer skills, phone skills and excellent quality control.

Job Objective:

CUSTOMER SERVICE/ SERVICE REPRESENTATIVE, 15 years experience

WAREHOUSE CLERK, 15 years experience

Experience:

Job Title: SALES ASSOCIATE

Employer: SPORTSMAN'S WAREHOUSE, Redding, Ca

Length: 8 months

Duties: Sales and customer service.

Job Title: CUSTOMER SERVICE

Employer: Check Into Cash, Redding, Ca.

Length: 11 Months

Duties: Signed up customers for loans, check cashing, cashier, filing and collections.

Job Title: INVENTORY SPECIALIST/SHIPPING/RECEIVING

Employer: Warranty Administration Services, Redding, Ca.

Length: 1 year 4 months

Duties: Worked at the company warehouse as a inventory specialist. Also shipped and received all packages. Entered data and maintained excellent quality control. Also worked in the production department.

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Employer: Pre-employ.com, Anderson, Ca.

Length: 2 years 8 months

Duties: I Managed over 150 clients and kept the clients updates on their accounts, upcoming new products as well as current and pending background checks. Provided the clients with excellent customer service and kept them well informed of our services and changes to the law.

Job Title: CUSTOMER SERVICE / SALES

Employer: Curves for Women, Redding, Ca.

Length: 10 months

Duties: Customer service, sales, data entry, clerical and fitness instructor.

Job Title: RESERVATIONS AGENT

Employer: Budget Truck, Redding, Ca.

Length: 2 years 7 months

Duties: Customer service representative and reservations agent. Made reservations for my specified commercial accounts. Kept in close contact with my clients and took incoming and outgoing calls in a call center environment.

Job Title: SHIPPING MANAGER

Employer: Loralie Originals, Irving, Tx.

Length: 2 years 5 months

Duties: Managed the shipping department with a crew of 12 employees. Shipped all ground and air packages, domestic and international. Data entry and maintained excellent quality control and inventory of all products. I also managed the companies dress and fabric outlet.

Skills: CUSTOMER SERVICE, MANAGEMENT SKILLS, COMPUTER SKILLS, PHONE SKILLS, EXCELLENT QUALITY CONTROL.

Education: Arcata High School, Arcata, Ca. General Studies, Diploma

CA Drivers License Class: C

References: Available on request

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