Software Maintenance

Franly Gomez

*** **** ** ***

Roselle, New Jersey 07203

Home: [908] 2301785

***************@*******.***

Objective:

To secure a providing computer support with room for growth and advancement

Education:

Anthem Institute, Jersey City, New Jersey

Computer Networking and Security, Diploma 2010-2011

Skills:

Hardware:

• Dell GX/280 OptiPlex 760 Computers

• Lenovo Think Center Computers

• Cisco 2612 Routers

• Cisco 2950 and 1900 Switches

• Cisco AirNet 1130 AG Series Wireless Device

Software:

• Microsoft Exchange 2003

• Microsoft® Office Products

• Cisco Internetworking Operating System (IOS)and Cisco IOS (CLI) command line

• Measure Up Exam Preparation Tools

• Anti-Virus Software

Protocols:

• TCP/IP Suite

• DNS

• DHCP

• VLAN Trunking (VTP)

• IIS

• FTP

• SFTP

• VPN

Operating Systems:

• Windows Enterprise 2003 Server

• Windows XP

• Windows Vista

• Windows 7

• Novell SUSE Linux Enterprise 11

Languages: English / Spanish

Experience:

IT Consultant 2011-Present

• Install Operating System Windows XP; install antivirus, firewall, and Ethernet drivers

• Receives, documents and coordinates inquiries and requests for technical assistance from customers on PCs, laptops, printers, other peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access; troubleshoots, diagnoses and resolves first and second level hardware, software and network connectivity problems.

• Installs and configures standard business, engineering and operations support software in accordance with established customer profiles; installs and configures specialized software as authorized; installs or relocates, configures and tags PCs, laptops, printers, hardware, devices and other peripheral equipment for inventory purposes; establishes and configures network connectivity for hardware and devices.

• Diagnoses hardware malfunctions; replaces components and performs other maintenance and repair; installs and configures replacement equipment; coordinates major repair of hardware with customers and outside vendors.

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