Manager Supervisor
Resume:
Ruby Talley
New Orleans La,***27
**********@*****.***
Delgado Community College
Biology, 2001
EXPERIENCE:
Davids Bridal: Wedding Consulting Event Management: December 2012- Present
Responsible for event planning and dress consulting.
Inventory knowledge, ordering, exceptional customers service skills
Product knowledge, along with scheduling events Commissionable sales
Renaissance Grand Hotel and Suites: Room Service Manager: September 2010-Sept.t2012
1,000+ convention CBA hotel
Executing VIP hospitality suites and menus
Implemented new room services menus and hospitality menus in order to assist with increasing
department revenue
Reconstructed amenity lists in order to increase capture rate of guests and in house contacts.
Improved AM GSS scores from 80.5% in 2010 to 86.7% in 2011.
Lead roll out of new brand standard menus, uniforms and procedures
Responsible for conducting regular department meeting, training new associates, implementing
and maintaining the highest quality of guest and department standards
New Orleans Marriott: Room Service Supervisor: May 2009-September 2010
Responsible for communicating and exceeding guest expectation with high end in-house VIP’s
hospitality needs
Executing VIP hospitality suites resulting in 50% of room service annual revenue
Responsible for implementing amenity items
Maintained 80% AOS score
Retail Supervisor: May 2008-May 2009
Managed and maintained gift shop including inventory
Maintained 100% AOS score
Ended year with $353, 699 in revenue
Starbucks Supervisor: May 2008-May 2009
Certified Starbucks trainer
Ended year with 100% AOS score
Generated $718, 605 in annual revenue
Exceeded productivity by 6%
Exceeded budgeted profit by 9.7%
Responsible for executing quarterly company promotions
Maintained a yearly average score of 93% of Starbucks Secret Shops
Other Characteristics:
Certification: serve safe
Food Protection Manager Exp. 3/17/2014
Micros systems certified
Extensive knowledge with LMS, MBS, PMS and all other Marriott software
Successfully completed Supervisor Training Class 1 &2 -2008
Successfully completed Certified New Hire Course-2008
Successfully completed Computer Software Training course-2007
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