Customer Service Sales
Resume:
Gary H. Grossman
**********@***.***
OBJECTIVE
I have been in the mortgage industry for over 20 years and have my specialty has been
processing and servicing. I have an extensive customer service background and have
won numerous awards with Dale Carnegie and through other places of employment.
SUMMARY OF QUALIFICATIONS
I am a great fact finder, customer service representative people person. Great
communicator. Passed the FDIC Loan Modification Program and am a certifed Loan
Modifier as of August, 2008. Certified as a short sales specialist and foreclosure specialist.
Understand the loan prospector, desktop underwriter, Fannie Mae, Freddie Mac, FHA, VA
guidelines.
EXPERIENCE
legal assistant for short sales and modifications
Bingham Law Firm/First American Mitigators, Bingham Farms, MI
11/2011 to 07/2013
Processed short sales for banks, credit unions and did all negotiations. Worked with clients
and negotiated offers. Did the whole short sale process via short sale commander and
equator systems.
used equator system short sale commander
•
Branch Coordinator/underwriter
Mortgage Consultant, Royal Oak, MI
01/2011 to 10/2011
Underwrote files to FHA, VA, Conventional guidelines to investors too many too name.
Taught Processors how to coordinate files and go over in detail on how to effectively present
a loan for submitting to closing. Did pre-closing audits and reviewed post closing issues.
legal asst for modifications/short sales
Liberty Lending, Troy, MI
11/2008 to 12/2010
Trained thru the FDIC on how to modify loans specifically for the FNMA,FMAC,FHA and VA
investors, also did short sales for investors, took loan applications and processed files per
FNMA,FMAC,FHA and VA guidelines Work with short sales and foreclosure procedures and
saved homes through dealing with all lenders.
senior loan processor
Shore Mortgage, Birmingham, MI
01/2008 to 08/2008
Processed loans and pre-underwrote loans for lending tree division. Worked with over 20
loan officers. Processed mortgage applications from FA,VA, Conventional based on
updated guidelines.
Senior Loan Processor
Success Mortgage Partners, Plymouth, MI
02/2005 to 07/2007
Processed loans for numerous loan officers with FHA,Va, Conforming, Non Conforming, and
new construction guidelines. Also did legal filings for title work and did title work processing.
Processing Manager
Professional Mortgage, Southfield, MI
01/2007 to 07/2007
Managed processing staff and work flow for mortgage broker. Worked on FHA, Va, Non-
Conforming, Conforming and New construction loans. Adhere to numerous guidelines of
many investors.
Relocation Processor
GMAC Mortgage, Troy, MI
12/2003 to 02/2005
Did mortgages for General Motors Corporation employees and executives, relocated them
to different states and countries, gave them FHA, VA, Conv loans. Processed the loans and
moved the applicants.
EDUCATION & TRAINING
associates, English/business, Wayne State University, MI, 1973-1977
bachlor of artts, English/Business, University of Michigan, MI, 1977-1978
CERTIFICATES & LICENSES
underwriting clasees, numeours areas, MI
state of Michigan license class, licensing class, MI
Mortgage Banking Classes, Mortgage Banking Inst, MI
Dale Carnegie, Dale Carnegie, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Customer Service Awards: GMAC Mortgage Customer Servive Awards: Success Mortgage
Dale Carnegie Student of the Year award. CNN Hero award nominations Underwrote for
over five years
Employee of the month at Ross Mortgage Employee of the month at GMAC seven
•
times.
Contact this candidate