Manager Customer Service

LOUIS BRIGLIADORO

*** ****** ****., **********, *** York 10974 •********@*********.***•Cellular 845-***-****

OBJECTIVE

Seasoned telecommunications professional with a demonstrated history of providing exceptional customer relations and management in all facets of cable installations and quality assurance seeks a dynamic position in the cable industry.

EXPERIENCE

2005-Present Databoy Computer Services, Suffern, NY

Owner and Operations Manager

• Custom build and install computer systems(commercial and residential)

• Install VoIP phone,Cat5 cable and remote camera systems

• Engage in on-site and remotecomputer and network diagnostics and repair

• Heighten customer satisfaction by providing interactive and customized computer training classes for their computer and telecommunication systems

• Deliver expert virus protection and removal

• Experienced with all phases of Microsoft and Cisco computer networking systems

1999 – 2005 Cablevision Contractor, Bloomingdale, NJ

Field supervisor / Quality Control Manager

• Successfully motivated technicians to improve customer service relations and overall work ethic

• Trained new employees regarding latest technology in analog and digital telecommunications

1991–1999 Edmunds Cable, Middletown, NY

Lead Tech/Field Operations Manager

• Managed a team of 10technicians, including work assignment, work flow, and work ethics.

• M.D.U. rebuild supervisor with hard-line replacement and construction expertise

• Implemented training courses for new hiresregarding new technology and equipment

1984–1991 Good Year Tire and Rubber Corp., Wayne, NJ

Assistant Service Manager

• Fully certified ASE Auto Technician

• Expanded sales to include mass market accounts

EDUCATION

2007 Lincoln Technical Institute, Paramus nj

Computer Science / Network Systems Administrator Degree

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