High School Software

Henry Phillips

**** ***** ***** *****, ** ***** Phone: 646-***-**** E-Mail: ***************@*****.***

Objective

To accomplish any task assigned with the upmost efficiently and productivity at the same time provide exceptional technical support in

any situation

Employment History

E nrollment Management Department (Lehman College) B ronx, NY 03/2012-Present

Technical Assistant

• Operate, transport, make minor adjustments to, and help install and configure computing devices of all types (microcomputers,

personal computing, communications, peripherals)

• Perform routine system operations and administration. Operate various programs and processes, maintain user accounts, monitor

computing and communications activities

• Identify problems regarding computer, peripheral, or communications equipment

• Communicate with technology users and other technology staff to understand the details of work assignments and the nature of

problems

• Enter data into, or operate Mac OSX/Windows computer-based systems by creating problem logs and help desk tickets by use of

Track-It application

DOE Internship (Department of Education) 3630 Kappa, PS 09X064 Bronx, NY 09/2010-5/2013

School Technical Coordinator (grades 5-8)

• Provided wireless support for faculty, staff and students

• Managed 5 floors along with the help of another intern, troubleshooting and assessing damage of computer hardware and peripherals

• Managed the repair of faulty or broken equipment (i.e. laptops, desktops, computer hardware)

• Provided hands on instructions on how to use smart boards and the software provided

• Removed viruses off instructional (classroom) computers as well as administrative computers

• Installed new software as well as maintained every laptop and PC to insure up to date software version and with virus protection

• Managed the reinstall of all school computers using Norton Ghost software and DOE universal images

Information Technology Resources (Lehman College) Bronx, NY 07/2010-12/2010

I.T.R Help Desk Assistant

• Verified I.D validation stamp of students entering the I.T.R center

• Troubleshoot computer hardware/software problems by phone

• Assisted students, and guests with wireless connection issues

• Provided information on the use of Lehman email to faculty members, staff, and students

• Filled out trouble tickets utilizing the Track-It application for defective printers/computers

• Managed one phone line, confirming accurate information on trouble tickets as well as computer lab events

Apex Gym (Lehman College) Bronx, NY 10/2009-12/2009

Front desk Associate

Verified I.Ds of all students, staff and guest entering the gym

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Enrolled all new members in the gym, and provided orientation and safety information

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Coordinated the use of gym equipment to members

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Managed 2 phone lines, provided accurate information on services and orientations

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Set up auxiliary gym for events including computer shows and meetings

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Skills and Strengths

Over 8 years experience with Unix/Linux based systems as well as Windows (98, XP, 7)

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Bilingual: English/Spanish

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Strong interpersonal, and written communication skills

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Proficient in Microsoft Office Suite of any version

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Excellent knowledge of network infrastructure by CCNA standards

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Proficient in electronic design and ability to repair any electronic device

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Attention to detail, analytical, critical thinking and computational skills

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Ability to work independently; active team player

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Education

Lehman College, CUNY Bronx, NY

Pursuing Bachelor of Science in Computer Science Expected 06/2015

Explorations Academy high school Bronx, NY 09/2005-06/2009

Advance Regents Diploma

Honors student (83+ cumulative average)

Volunteer Work

JHS 117 Junior high school Bronx, NY 09/2005-06/2005

• Tutored children ages 11-15 in English, Mathematics and elaborated concepts that were difficult to students, and assisted in the

completion of assigned homework

• Engaged children in activities and sports to stimulate mental and physical abilities

3630 Kappa academy Junior high school Bronx NY

• Tutored general education Children in Mathematics as well as English

• Helped special education classes on State English and Mathematics exams afterschool and during school hours

References furnished upon request

2

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