Human Resources
Resume:
Marlena P. Bryan
Morristown, TN 37814
*********@*****.***
OBJECTIVE:
Seeking to obtain a responsible position in Human Resources that provides
significant challenge to my diverse abilities and will utilize my extensive oral and
written communication skills.
HIGHLIGHTS:
Self-directed, achievement-oriented independent professional with 15 years
experience in customer-focused and relationship-driven organizations.
Ability to quickly establish rapport and productive interactions with clients
and staff.
Goal and detail oriented with the ability to multi-task as well as highly skilled
time management.
• Articulate, enthusiastic, resourceful and dedicated with proven ability.
Excellent interpersonal and team skills
EDUCATION :
Bachelor of Science in Organizational Management, May 2006
Tusculum College - Greeneville, TN
SKILLS:
Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Outlook),
PeopleSoft, HRIS, Lotus Notes, and KUB’s internal HR Workflows.
EXPERIENCE:
Manpower, Morristown, TN
Staffing Specialist 2013 to present
Deliver outstanding customer service to customers and associates by
matching skills of associates to customer needs.
Proficient use of Manpower’s Direct Office System
Interview and test applicants using Ultradex to evaluate their qualifications
for assignments.
Obtain and utilize detailed assignment information from customers to
provide effective customer service.
Fill customer work orders with qualified associates.
Monitor associate attendance and performance
Coach, counsel and troubleshoot both associate and customer issues to
resolve problems or complaints and ensure quality performance and job
satisfaction.
Answer telephone to provide desired information for customers and
associates.
Maintain customer records as needed to ensure completeness and
accuracy.
Weekly payroll for two corporate accounts.
Knoxville Utilities Board
Business Management Associate 2008 to 2013
Organize and facilitate KUB’s annual Business Education Series
(provided to those employed three (3) years or less).
Help to facilitate and coordinate program needs for Austin-East High
School’s Teenwork Program.
Provide all phases of recruiting for transfers, full-time, part-time, temporary,
and student employees (including creating job postings, screening
applications, consultations with hiring departments, collection of FCRA
documentation, initializing background checks and employment offers).
• Conduct and facilitate both initial and panel interviews with members of
hiring departments.
Collect and maintain KUB recruitment data for temporary agencies, including
temporary employee contracts.
Create and analyze equity analysis spreadsheets for department managers
to ensure adequate salaries for new employees.
• Research and provide information to KUB’s Learning Center for CEU credit
opportunities for current employees.
Maintain events spreadsheet for upcoming Career Fairs.
Provide on-boarding for all new employees.
Organize and maintain KUB’s Student Program, including maintenance of
student database and consultations with student appraisers.
Support employee relations, new policy efforts and implementation of
standard operating procedures (SOP’s).
Consistently exceed all communication efforts with Management and team
leads to ensure company needs and standards are met.
Maintain the highest degree of confidentiality for 900+ employees as well as
potential KUB employees.
Maintain excellent customer service while operating the switchboard and
greeting current KUB employees, retirees and potential employees.
Provide career counseling to existing employees.
Provide Timekeeper support for Human Resources and Compensation &
Benefits department.
• Additional duties as needed.
Walters State Community College, Morristown, TN
Career Center Assistant 1999 to 2008
Generate reports that show growth of participants entering into Career
Center and partnering programs; 2,500+ participants per month.
Assist 1,000+ participants with career guidance resources and
employment opportunities.
Assist in establishing 300+ productive employer relationships through daily
interactions to identify and meet the needs of community and economic
development.
Effectively analyze purchase requests for supplies and travel arrangements
Computer with proficiencies in Microsoft XP, windows, access and excel
Assist with intake/Processing of OJT applications
Provide case management/individual counseling to OJT applicants
Entry of participant information into WIA program database
Maintain regular communication with employers to update applicant files as
needed
REFERENCES:
Available upon request
Contact this candidate