Pre-Sales, Project & Product Management, QA

E dward Lau

+1-650-***-**** ****.*******@*****.***

Experience

Director of Sales Engineering / Project Manager 2013-Present

July Systems, San Francisco CA

§ Cloud-based/SaaS self-authoring platform for creating and publishing mobile web sites and applications.

Powers the mobile solutions of well-known media and entertainment brands such as CNN, ESPN, Toys R

Us, Intel, Unilever, CBS and the NBA.

§ Delivered presentations and demonstrations to audiences ranging from CxOs to Business, Marketing and

Engineering.

§ Managed overall stakeholder relationships for entire project lifecycle. In particular: discovery and qualification

of prospect requirements, solution architecture, definition of POCs and pilot projects, responses to

RFI/RFPs, documentation and elicitation of project requirements, management of project resources and

engineering deliverables.

§ Supervised relationships with channel partners, including pre-sales enablement and integration of channel

feedback into product definition and go-to-market strategy.

§ Worked closely with the CTO, offshore Engineering and Design teams across multiple product development

cycles.

§ Ensured that project goals were met, ambiguities resolved and specifications remained current.

§ Confirmed products and features met business objectives and provided high quality experience for end

users.

Sales Engineer 2011-2013

Keynote Systems, San Mateo CA

§ Cloud-based/SaaS monitoring and performance platform that measures real-world mobile and Internet

performance characteristics and bottlenecks across multiple Internet backbones, mobile carriers and

geographies.

§ Acted as cross-departmental liaison between customer, sales, engineering and product management.

§ Supported full sales cycle for over 30 Fortune-500 verticals including: Financials (Morgan Stanley, Bank of

America, Merrill Lynch, BB&T, Citigroup, PayPal), Media (Comcast, Thompson Reuters, Turner), Online Retail

(eBay, Dell, Expedia, Best Buy), Entertainment (Zynga), Travel (Alaska Airlines). Deal sizes ranged from 25k

to 1.6MM.

§ Pre-sales solution selling; technical qualification of customers, communication of technical concepts to non-

technical customers, proof of concept deployment.

§ Post-sales solution deployment and support; professional services, on-site training and support,

management of support queue, feedback of new feature requests to product management.

QA Engineer 2010-2011

DeviceAnywhere, San Mateo CA

§ Cloud-based/SaaS mobile application lifecycle management (ALM) testing & quality assurance platform.

Market leader used by thousands of mobile developers and enterprises to deliver high-quality mobile

applications content and services faster while reducing downtime and testing costs.

§ Led test planning review meetings with customers, engineering and product management.

§ Translated use cases and user stories into formal test plans and test cases.

§ Performed manual and automated regression testing against flagship product, DeviceAnywhere Studio.

§ Executed test cases, maintained and monitored against a cloud-based production environment.

§ Delivered products with staggered lifecycles within an Agile environment.

Edward Lau +1-650-***-**** ****.*******@*****.***

QA Engineer 2009-2010

Nokia, San Francisco CA

§ Nokia Point & Find is a mobile augmented reality application designed to enable users to obtain contextual

information utilizing a combination of the device camera, GPS, and data connection by directing their

mobile device at real life objects.

§ Authoring of test cases and technical specifications for testing of e-commerce web services, web-based

CMS, and mobile applications.

§ Automated and functional testing of mobile applications in staging and production environments.

§ Collaboration with engineering team for management of test features, bug fixes and code changes for

releases in a SCRUM (Agile) environment.

§ Assessment and documentation of quality standards of all features.

§ Testing of User Experience (UX) based on User Interface (UI), varying network availability and reliability.

§ Advise Product Management on UI/UX improvements with additional variations and/or implementations.

Skills

Languages: Cantonese (conversational fluency)

Project/Productivity Tools: Microsoft Project, Pivotal Tracker; Salesforce.com, Parature (CRM); Microsoft

Visio, Omnigraffle; Adobe Creative Suite; Apple Final Cut Pro; July MX;

WordPress (CMS)

Software Tools: DeviceAnywhere; HP QuickTest Pro, HP QualityCenter; Bugzilla, Eclipse IDE

Platforms: Windows, Mac, Linux (working knowledge), iOS, Android, BlackBerry, Windows

Mobile

Programming Languages: HTML/CSS, SQL, Python, Groovy/Java (familiar)

Education

Bachelor of Science, University of the Pacific

Engineering Management

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