Customer Service Manager
Resume:
David W. Nelson
**** ****** **** **** *-mail: ********@*****.*** (Cell) 406-***-****
Katy, TX 77494
David W. Nelson E-mail ********@*****.*** Cell- 406-***-****
Katy, TX 77494
I have been in the HVAC/R industry since 1976. I have recently moved from Billings
Montana to Katy Texas to be near the grandchildren and their parents.
Having been in the industry for so many years, I have been fortunate with the natural
progression of my career with regard to opportunities available to me and the experience gained
with each progression of my career. From my initial education at National Technical School In
the mid 70’s too my most recent employment, I have always taken advantage of learning from
both the best and the worst examples of service and technical skills of those I have had the
opportunity to work with and for.
Thank you for your time in reviewing my resume and please do not hesitate to contact
me.
Work History
Lead Mechanic RC Refrigeration 2010-2013 Billings,
MT
Service Manager Source Refrigeration 2006-2010 Billings,
MT
Owner, Partner Oregon Equipment Service Corp 1997-2004 Bend,
OR
Lead Mechanic Oregon Equipment Service Corp 1983-1997 Bend,
OR
Long Apprentice Atlas Refrigeration 1979-1983
Portland, OR
Apprentice 0regon Equipment Service Corp 1976-1979 Bend, OR
Professional Knowledge & Skills
Sales and customer service
• Built and maintained strong customer relationships resulting in a one year increase in
sales of 40%
• Facilitated a 500% growth in customer base over a five year period
• Developed sales leads through customer referrals, industry contacts and cold calls
• Retained customers through exceptional customer service, attention to detail and
anticipation of their equipment needs
• Represented a variety of commercial equipment manufacturers regarding warranty claims
and repair issues
David W. Nelson
3415 Sentry Park Lane E-mail: ********@*****.*** (Cell) 406-***-****
Katy, TX 77494
• Developed strong, healthy relationships with both internal and external stakeholders by
conducting business with a positive and considerate attitude
Mechanical knowledge and experience
• Installed, serviced and repaired commercial HVACR systems
• Collected and analyzed pertinent data to insure maximum efficiency and longevity of
equipment
• Developed and initiated maintenance programs insuring proper and uninterrupted
performance of equipment
• Worked with various line voltage applications ranging from 115V, 208/230V single phase
and 3 phase systems from 208/230VAC up through 460VAC
• Interpreted electrical wiring diagrams on a variety of electro-mechanical devices
• Utilized a variety of flow controls (one way check valves and electro-mechanical
solenoid valves) on large commercial systems
• Worked with ‘as built’ construction blueprints
Communication and organizational skills
• Managed and supervised up to 10 technicians to work in an efficient and safe
environment
• Facilitated a variety of training for technicians at all skill levels
• Streamlined record keeping for equipment and parts inventory
• Maintained and provided complete and accurate documentation for warranty issues
• Implemented procedural documentation for billing service parts and labor
• Conferred with business owners/managers to coordinate installation projects with day to
day facility operations
Administrative skills summary
• Proficient in Internet utilization and research for manufacturer parts, equipment
information and tech support; reading and understanding technical manuals and catalogs;
working knowledge of Microsoft Word and Outlook; working knowledge of various
computer based controls for industry specific equipment applications. Excellent
communication and organizational skills.
David W. Nelson
3415 Sentry Park Lane E-mail: ********@*****.*** (Cell) 406-***-****
Katy, TX 77494
Reference
Harvey Hillis, Refrigeration Maintenance Manager
Deschutes Brewery
Bend, OR 97701
Cell: 541-***-****
Email: *******@****************.***
Cary Focht, Manager
Refrigeration Supply Distributors (RSD)
Billings, MT 59102
Cell: 406-***-****
Rowlies Food Farm
Joliet MT.
Barry Rowlison
406-***-**** store
406-***-**** cell
Patrick G, Castro
Contact this candidate