Customer Service Manager

shelley Mariaca Page PAGE

shelley Mariaca

***-** ***** ******, ****** Village, NY 11429 516-***-**** *******.*******@*****.***

Objective

Currently pursuing a challenging position where I can demonstrate my professional potential, educational background and obtain valuable experience while contributing to a team effort.

EDUCATION

08/2009-05/2013 York College, City University of New York, Jamaica, NY

-Bachelor of Science in Accounting

Employment History

Teller

02/2012- Present J.P Morgan Chase, Great Neck, NY

Process transactions accurately and efficiently in a fast paced environment.

Identify customer needs and refer financial products and services.

Provide outstanding customer service with a positive attitude.

Back-up Vault Custodian

Service ATM’s

AWARDS & Recognitions at j.p mORGAN cHASE

-Nominated by management to be Employee of the month (Osat star of the month) Oct. 2012

-Recognized by District Manager and manager for many of my successful referrals to both Personal Bankers and CPC Bankers.

Senior Teller/Lead Teller

08/2009-02/2011 Bank of America, New York, NY

Processed transactions accurately and efficiently in a fast paced environment.

Identified customer needs and refer financial products and services.

Provided outstanding customer service with a positive attitude.

Had override authority to approve teller transactions

Guided and assisted new hire tellers

SOFTWARE SKILLS

MS Word, Powerpoint, Excel, Access, Pages and Numbers on Apple Computers & Quickbooks

LANGUAGES

Spanish - speak fluently, read, and write with basic competence

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