Customer Service Quality Assurance
Resume:
Vernon E. McNeal
Chicago, Il. *0643
************@*****.***
OBJECTIVE STATEMENT:UTILITY OPERATOR
Qualification Highlights: Experienced Manager with 30 years in the printing and manufacturing industry. Staff and development. Excellent communication skills, and superb computer skills. Proven success in implementing productivity enhancement systems. Solid skills in improving engineering and production in a team environment. Organization and strategic planning. Operating and maintaining numerous pieces of machinery, while keeping an impeccable safety record. Advanced trouble shooting skills.
PROFESSIONAL EXPERIENCE
ANDREWS PRINTING, HARVEY- 03/09-02/12
Senior Machine Operator
Manage the day-to-day operation and maintenance of printing equipment and bindery work, along with occasional driver responsibility. Acts as liaison between customer and graphic arts department. On weekends cleaned the entire shop
R.R. DONNELLY, BOLINGBROOK,IL- 7/07-3/09 Lead Line Operator
Set-up machine and produce a high level of production and quality which involves constant change-overs. Hourly sample pulls and hourly production logging. Keeping line full of stock to ensure constant production. Putting paper and ink-jeted labels on magazines as they come down the conveyers, banding bundles together, shrink wrapping those bundles on appropriate skids to ensure proper shipping to our customers. Supervision of Feeder’s and Palletizer’s on my line.
ANDREWS PRINTING, HARVEY, IL.- 9/01-7/07
Senior Machine Operator
Manage the day-to-day operation and maintenance of printing equipment and bindery work, along with occasional driver responsibility. Acts as liaison between customer and graphic arts department. On weekends cleaned the entire shop.
OAK GRAPHICS, OAK FOREST, IL- 4/00-9/01
Lead Pressman
Operated and maintained Heidelberg 19x25-1/2 two color SORKZ, Single Color GTO and A.B. Dick presses.
ROYAL PRINTING, ATLANTA, GA- 12/96-3/00
Lead Pressman
Operated and maintained a Heidelberg GTO two color press which entailed the completion of four color process along with operating the Heidelberg Quickmaster and A.B. Dick 9810 with T-151 head. Evaluated customer accounts to ensure satisfaction of completed jobs, bindery and related equipment
LAST MINUTE PRINTING, CHICAGO, IL- 07/93-11/96
Production Manger/Pressman
Coordination of daily workflow with typesetting and stripping in order to schedule daily production. Assigning daily work to specific operators and presses. Supervising bindery & customer service along with a daily audit of inventory in order to keep current on all levels of supplies, paper, etc.Supervised a six person staff to develop and implement operations quality assurance programs and performance measurement systems. Managed and operations systems integration. Improved resource utilization. Performed staffing analysis, computer systems analysis and computer simulation programming. Managed accounts such as Malcolm X College, United College Fund, Burger King and McDonanld's
EDUCATION
Spanish Coalition for Jobs, Chicago, IL - 01/93-07/93
Diploma in Electronic Theory and Mechanical Repair
Harold Washington College, Chicago, IL -08/84-05/89
Courses in Finance
University of Illinois, Chicago, IL-09/82-05/84
Courses in Finance
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