Customer Service High School

Julio C. Cepeda

***** ******** ***** ** *******, Florida 32824 718-***-****

**********@*******.***

Objective

I am seeking a competitive position within a growing company that will utilize my ability to learn and lead others. I am very willing to train in order to adapt to

changing work environments. I enjoy working and the challenges of making decisions that will help better the environment and efficiency of my company.

PM House Person thru HSS-(Parc Soleil Suites) By Hilton Grand Vacations 2012 2013

Orlando, Florida

- Received assignments, priority requests, keys and supplies.

- Retrieved and stocked caddie/cart to ensure that all supplies were available to properly clean.

- Cleaned public areas in accordance with policies, procedures and brand.

- Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed.

- Respond to and resolve housekeeping requests and complaints by guests.

- Performed special projects and other responsibilities as assigned.

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Offline (non-standard) Supervisor, FedEx 2005 2006

Groveport, Ohio

- Supervised 20+ work associates.

- Responsible for maintaining line performance goals

- Assigned and performed tasks related to the procurement of packages

- Arranged materials according to specifications.

- Verified products using item numbers, descriptions, and quantity through visual inspections.

- Maintained accurate record of all tasks completed.

- Performed research to resolve item or purchase order discrepancies.

- Participated in special projects and performed additional duties as required.

Service Technician, Scioto Corporation 2004 2005

Columbus Ohio

- Assisted service people to restricted areas of the building.

- Cleaned restricted areas of the building.

- Monitored and reported any problems or unauthorized access to the building.

- Assisted with maintenance of storage area and maintenance materials.

Cashier, McDonald’s Restaurant - 2003 2004

Columbus, Ohio

- Worked directly with customers in taking food orders.

- Delivered exceptional customer service by greeting customers and completing their transactions.

- Team participant in cleaning, cooking, and any other duties as required.

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Education

Independence High School, Columbus, Ohio - 2001-2003

Ohio Barber Styling, Columbus, Ohio - 2007-2008

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