Manager Customer Service
Resume:
OBJECTIVE
Manager with experience in Retail and Food Service, basic computer skills and
excellent customer service skills. Interested in pursuing a management position.
WORK EXPERIENCE
Assistant Head Cashier
April 2013 - August 2013
Harbor Freights Tools USA Inc Santa Fe, New Mexico
Retail
Retail Store Manager
March 2012 - April 2013
Dollar General Santa Fe, New Mexico
Manager of a small box store; hire and train new employees, scheduling,
execution of merchandising projects on a daily basis.
Manager
March 2010 - February 2012
Kentucky Fried Chicken Santa Fe, New Mexico
Managed day to day operations of serving fresh product fast. Hired and trained
employees. Managed inventory and labor budgets.
Dining Room Manager
August 2009 - March 2010
Camel Rock Casino
Restaurant/Food Services
Supervised up to 10 employees in a restaurant and snack bar.
Scheduled Staff Ordered supplies Wrote disciplinary documents Organized Work
Area Organized Inventoy Wrote Snack Bar Menu Served Food and Alcohol
Cook
October 2008 - August 2009
Rivera's Restaurant
Restaurant/Food Services
Line cook duties.
Executing orders in a quick and correct manner. Receiving and stocking
inventory. Maintaining Health and Safety Standards.
Caregiver
February 2007 - May 2009
self Glorieta, New Mexico
Other/Not Classified
Caregiver to father with COPD and other health problems.
Worked part time so I could help my mom with dad.
Learned how to dispense meds for dad, monitor his oxygen, and provide healthy
meals.,
Cook
March 2007 - September 2008
El Castillo Retirement Facilitiy
Healthcare Services
Prep and line cook duties.
Prepared menus following recipes and dietary quidelines. Maintained HAACP
and temperature logs. Executed orders in a quick and correct manner
Deli Superviosr
November 1999 - February 2007
Whole Foods Market, Inc.
Retail
Supervised upto fifteen employees in a retail deli.
Supervised employees in three venues; sandwich making, pizza and rotisserie
chicken production. Scheduled employees. Ordered supplies. Maintained
company logs.
EDUCATION
Bachelor's Degree,
May 1977 - May 1983
New Mexico Tech, Socorro, NM
CERTIFICATION
ServSafe Food Protection Manager
January 2010
National Restaurant Assocation Educational Foundation
Alcohol Server Permit, State of NM
March 2010
SW Career Training
SKILLS
Manage Budgets, Schedule
Expert
Staff
Read, Write and speak Intermediat
Spanish. e
Strong organization skills. Expert
LANGUAGES
Spanis Fluen
h t
CAREER HIGHLIGHTS
Owned and operated a roadside cafe in Socorro County, New Mexico from
1992 to 1997. Multi-unit manager of Arby's franchises from 1987 to 1992, in
Albuquerque, Socorro and Ruidoso, New Mexico. Retail manager for Dollar
General and Assistant Head Cashier for Harbor Freight Tools both in Santa Fe.
REFERENCES
Elvia McKensie
Operations Manager, Harbor Freights Tools USA Inc
Professional
Dave Foxley
District Manager, Dollar General
Professional
Anna Serano
Administrative Assistant, Office of the Govenor
505-***-****(eve) 505-***-****(day)
Personal
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