Sales Help Desk

James R. Tobbe

*** **** ***** **, ************, KY 40071

Home: 502-***-****

********@*******.***

Objective: To obtain a position where I will be able to expand my role in

the management of the production facility; broadening my knowledge of the

manufacturing industry. I believe my past experiences will prove beneficial

in the technological aspects of the distributed control systems used with

in the operations and production environment. I also feel that the skills I

have learned from my adult education experience will prove beneficial in

explaining and illustrating new processes to employees.

Education:

Sullivan University Graduation March 2002, GPA: 3.85

Bachelors of Science in Business Administration with a concentration in

Computer Systems

Sullivan College of Technology & Design Graduation September 1999, GPA:

3.85

Associates of Applied Science in Mechanical Computer Aided Design Drafting

University of Louisville August 1997- May 1998, Speed Engineering School

Work Experiences:

Campari America (Wild Turkey Distillery, Skyy Spirits) June 2012-Present

Maturation Operations Supervisor:

. Barrel Aging & Inventory Management: Coordinate work force entry of un-

aged distillate, withdrawal of aged product, dumping of aged product

to be sent to bottling, Managing warehousing over multiple sites in

25+ warehouses

. Work Force Coordination: Schedule 30+ union employees work schedule,

time off request, layoffs

. Production Planning: Ensuring adequate tank space, on-time shipments,

new-barrel inventory

. Bulk shipments: Coordinate with bulk tanker personal to arrange

shipments to 3rd party bottlers

. In charge of Continuous improvement, including conducting employee

safety meetings and drills

. Conduct ISO audits and helped maintain certification

. Managed a collective bargaining environment, worked with Union

stewards to ensure contract is upheld and maintained

. Conducted supervisory rounds as well as inspect products, materials,

equipment, process streams and the physical plant. Created preventive

maintenance plan for the department. OSHA compliance, 5S, and Lean

Manufacturing practices, GMP

. Tracked Key Performance Initiatives (KPI) for the department

. SAP: Entering Invoice for Goods Recieved

Skyy Spirits September 2010- June 2012

Help Desk Analyst: Coordinate and maintain computer Help Desk. Trouble

shoot and diagnose computer issues of remote sales force. Maintain computer

inventory and network infrastructure. Hardware rotation and replacement

based on aging to ensure warranty and corporate guideline compliance.

Ensure corporate standards in regards to corporate IT policies. Help

coordinate and maintain retails sales equipment used in the gift shop.

Process invoices for payment through accounting system. Ensure a consistent

and dependable computer network infrastructure for day to day production

operations.

. Successfully planned and executed infrastructure move to new

production facility

. Introduced wireless internet technology to office environment.

. Researched and engineered a cost effective alternative to fiber

connection for new production facility

. Manage and maintain Skyy corporate helpdesk

. Created fire safety and evacuation diagrams for ISO certification

. Research and Maintain relations with 3rd party vendors for IT

infrastructure related projects

Mindel Scott & Associates 1999-May 2010

. Implemented a 3 year production / aging cycle for all Workstations and

servers.

. Successfully planned and executed infrastructure move to new office

facility

. Worked with Field Staff Coordinator to develop safety documentation

for field survey crews and training

Network Administrator: Responsible for day to day maintenance of network,

servers, data backups & desktop units. Maintain software licenses;

contracts, support services. AutoCAD Technician: responsible for plan sets,

drafting, Photoshop / Illustrator renderings and conceptual imagery, 3D

modeling.

Sullivan College of Technology and Design 2007-August 08 (Part Time, Night

School)

Adjunct Instructor AutoCAD I: Responsible for day to day lesson plans,

assigning homework and class assignments.

Certifications: Microsoft Certified Professional

Contact this candidate