Engineer Manager

Jose J. Contreras

** ******* ***** . ****** ******, NY 11581 . 917-***-**** .

*******@*****.***

SUMMARY OF QUALIFICATIONS

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IT Professional with 10+ years' experience in Systems and Network

Administration with a primary focus on MS Windows Servers

2000/2003/2008 Standard/Enterprise, Macintosh Systems. Good

communication and team management skills.

TECHNICAL SUMMARY

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Hardware: Dell, Apple, EMC, Blackberry, Raid, Sonicwall,

Packetter, Tandberg

Printers: HP, Xerox Fiery Printers, Lexmark, Epson, HP Inkjet

Plotters, Canon

Systems: Mac OS (9/X 10.1-10.7), Windows (95/98/NT/2000/XP/7)

2000/03/2008

Virtualization: VMware, Hyper V, Bootcamp, Parallels

Software: MS Office, Citrix,, Visio Pro, Adobe Creative

Suites, Suitcase, Quark Express, Remedy, Trackit, Timbuktu, VNC, Ghost, Avaya IP office Manager, IIS, ExtremezIP, Kaseya, Acronis

Wireless: Cisco Wireless 802.11 (WEP, LEAP), Blackberry, DROID,

ActiveSync, Iphone,

Messaging: Exchange 00/03/07/10, Lotus Notes 5.09,

GroupWise, CC Mail, Eudora, Entourage

Protocols: Ethernet, AppleTalk, Telnet, FTP, SMTP, DNS,

TCP, UDP, SPX, IP, IPX, SSH

Certifications: A Plus, MCSA, MCSE 2003

Education: S.U.N.Y. Old Westbury, NY 1997

PROFESSIONAL EXPERIENCE

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INNERVISION-IT, NEW YORK, NY

SENIOR SYSTEMS ENGINEER JULY 2011-AUGUST 2013

- WORK WITH VARIOUS CLIENTS IN THE TRI-STATE AREA TO PROVIDE TECHNICAL

SUPPORT, MONITOR AND MAINTAIN NETWORK SECURITY AND SERVER PERFORMANCE,

RELIABILITY AND REDUNDANCY ACROSS ALL CLIENTS. ANALYZE SYSTEMS AND

IDENTIFY PROBLEMS, EVALUATE DATA, DESIGN SOLUTIONS TO IDENTIFY AND

DEFINE PROBLEM SOLUTIONS.

- Troubleshoot client issues via remote support ranging from tier1 to

tier3 level support including Mac/Windows Support

- Migrated client from windows environment to Mac 10.6 environment setup

Amazon cloud storage

- Procure new Hardware design and implement SAN infrastructure to

existing VMware technology and plan Disaster Recovery plan.

- Managed move from uptown to midtown office; procured new hardware

racks servers planned cut over for PRI's and circuits.

- Planned and executed Windows7 roll out from XP environment using

Kaseya imaging module for 150 Users.

- Planned and Migrated 40 users to from in-house exchange2007 mail

server to cloud hosted exchange services on App River using migration-

wiz to move mailbox data.

- Moved client off SBS2003 Active Directory to 2008R2 Active Directory

in a Hyper V virtual environment procured hardware equipment for both

server environment and windows 7 deployment

- Enabled redirection of user data on both desktop and documents via

Group Policy 2008R2.

- Provide Exchange Mail server support and maintenance ranging from

versions 2003-2010

- Work with various VOIP providers moves, adds changes as well as

backend setup and configuration.

- Managed VMware Infrastructure upgrade from 4.1 to 5.1 Procured

Hardware setup infrastructure VCENTER, Replication, Virtual Machines,

VMotion

- Researched and implemented off-site backup for exchange server and

File Servers for DR using AWS Instances.

GLOBALHUE, NEW YORK, NY

TEAM LEADER, JULY 2005-JUNE 2011

- OVERSEE AND MANAGE THREE IT TECHNICIANS AND THEIR DAY-TO-DAY ROLLS,

HANDLE ESCALATIONS AS NEEDED.

- Maintained current technology infrastructure and provided cost

efficient solutions for a disparate organization composed of several

geographically unique locations. Primary point of contact for all

issues related to data and telecom.

- Provide 24/7 Operation support, level 1, 2, and 3 and on call support

for Network environment; Manage Windows and Macintosh desktop/Server

environment.

- Researched and implemented migrating Active Directory 2003 to 2008R2

environment for 540 users across two sites in the US also executed

going to one domain.

- Upgraded Exchange 2000 to 2007 and 2010 exchange server across two

sites, Implemented Lync server and deployment to 400 desktops via GP.

- Researched and implemented Storage Area Network using Dell EqualLogic

6000 Series with replication.

- Setup Disaster Recovery for our essential LUNS between two sites using

MS Server 2008R2 failover clustering services.

- Managed and executed move from midtown to downtown office; procured

new hardware racks servers planned cut over for PRI's and circuits.

- Configured and deployed Symantec Endpoint Protection for both PC

and Mac Platforms via SEP Management Server.

- Configured and managed Avaya PBX for the new office and unified

services.

- Installed and configured Tandberg Video Conferencing System with 95MXP

cameras in three sites, Configured NAT rules to allow connectivity

with outside clients to connect for video conferencing.

- Developed and Planned Mac MS Office 2011 deployment via ARD and

transition from Entourage 2008 to Outlook 2011.

- Researched and implemented Packetter device to throttle network

bandwidth for three locations around the US.

- Oversee the IT operations of multiple offices between across the US

plan, purchase, implement and support all technology related hardware

and software, including Audio/Visual components.

- Configured Xserve Raid with Netboot, File sharing, workgroup Manager

and print services.

- Installed Cisco ASA router 5510 and greatly improved field user

productivity within house team members.

- Implemented and configured Websense web security products across my

wan in three locations helping streamline utilization across.

- Implementation of centralized electronic secure exchange of digital

assets among clients, vendors and employees using Safe-T and

implemented to work with exchange server.

STARWOOD HOTELS, NEW YORK, NY

IBM SYSTEMS ADMIN, JAN 2005- JULY 2005

- Provide deskside support for fifty on site users including executive

support for W Hotels corporate Headquarters.

- Perform server maintenance in the form of software and hardware

upgrades in an enterprise environment.

- Perform network administration of Windows 2000 domain.

- Troubleshoot server software and hardware issues on Windows NT/2000

operating systems.

- Serve as technical resource for customer and in house escalation

matters.

- Setup temporary wireless connectivity, and setup security using WEP

- Monitor and restore network backups using Veritas Backup.

- Configured User Admin & Documentation, Disaster Recovery, Server Back-

ups via Retrospect, OS X Server, VPN & Wireless Technologies, and

Image Packages via Ghost. Blackberry & Treo installs, and related

projects.

STARWOOD HOTELS, WHITE PLAINS, NY

IBM SYSTEMS ADMIN, SEPT. 2002-JAN 2005

- Managed and scheduled migration of all users from Macintosh O.S 9 to

O.S X Operating System. Created images for Macintosh O.S 10.2 and

rolled out new Desktop G-4, G-5 and powerbook laptops.

- Developed MAC OS builds, including development and documentation of

testing methodology and acceptance criteria on an OS X

platform. Support and troubleshoot Adobe Acrobat, Illustrator,

Photoshop, Quark Express, File Maker Pro and all other creative

applications.

- Created images for windows 2000/XP roll out on IBM ThinkPad's T20-T30

laptops using Norton ghost 2003.

- Coordinated the implementation/installation of LAN infrastructure for

video and editing dept. managed the migration of digitizing 1 Terabyte

of real-time video Contribute to the development of technical

standards, and service level agreements

- Supporting Windows NT 4.0, Win 2000, XP, MS Office 97/2000, MS Outlook

2000, and Mac O.S 9.1, X. Work with key customers to evaluate

business problems and transform problems into technical solutions

STERLING NATIONAL BANK New York, NY

NT DESKTOP ENGINEER, JULY 2001- SEPT. 2002

- Configured Windows 2000 servers from scratch creating active directory

and joining to enterprise environment Contributed to the Support of

Windows NT, 2000-domain admin, Win 2k, networking, server and PC

hardware support.

- Updated and helped migrate data from Lotus Notes database to new

Tracking system called Trackit, which is used to track troubleshoot

tickets.

- Administered Windows NT Server performance, backups and dial up

support.

- Assisted with transition from Novell to NT Server. Duties included

user account administration for 220 Windows NT clients, Remote Access

Service, Office 97, and support for Bank System.

- Hardware upgrades on client systems; software installs on client

systems; configuring client system to work with Ethernet network,

printer setups, configuring and setup of all new systems; and tracking

and inventory of all computer systems.

Young & Rubicam, New York, N.Y

PC/Mac Engineer, JUNE 2000 - JUNE 2001

- Configured Resolved and repair application and Software/Hardware

system problems within established service level agreement of 3 hours

for 800 user base population

- Setup users and accounts on Windows 2000 roll out. Participated in the

Win2K Rollout Project. Imaged IBM ThinkPad's, Dell GX 110, Created

User Accounts, and Configured standard software, migrated data, and

trained users on Windows 2000.

- Support and troubleshoot Adobe Acrobat, Illustrator, Photoshop, Quark

Express, File Maker Pro and all other creative applications.

- Installed and configured creative printers to users using

AppleTalk/IP/IPX protocols.

- Support and troubleshoot Adobe Acrobat, Illustrator, Photoshop, Quark

Express, File Maker Pro and all other creative applications.

Contact this candidate