Customer Service Manager

Michael K Nitsch *** Niagara Street, St Catharines, ON L2M 4V5

905-***-**** . ********@*****.***

Objective: To obtain a Customer Service / Sales position within a Retail

or Wholesale business using my experience in Management and

working with customers

Profile:

. Results orientated individual looking to join a team with 18 years'

experience in retail

. Highly motivated with experience in team building, store openings,

safety and customer service

. Proven ability to design, develop and implement store operating

procedures

. Strong communication and interpersonal skills

. Able to think independently and quickly resolve problems

. Outstanding customer service and building and maintaining a strong

customer base

. Provides effective managerial and training for big box retail stores

Work History:

Store Manager, Wisebuy Home / CV Liquidations Sept. 2008 - Feb. 2013

. Responsible for opening 7 new store locations

. Inventory management

. Hiring, training and developing staff while keeping morale high

. Building a strong customer base for new stores by providing excellent

customer service and safe shopping environments

. Developing a marketing plan and creating a strong outward presence to

attract new customers

. Directing and coaching teams to achieve their sales goals

. Creating and implementing store operating procedure for all locations

Supervisor, Home Depot Canada, 1992 - 2005

. Lumber/Millwork /Pro-Desk department supervisor

. Assistant Store Manager for Night Operations - Ancaster

. Assistant Store Manager for Day Operations - Oakville

. Acting Store Manager

. Train The Trainer for Entire District for cultivating the customer -

total of 6 stores

. Team Leader of Team Depot responsible for Habitat for Humanity giving

back to the community builds

. Extensive training in all areas required in big box retail environment

including:

Department Manager/Assistant Store Manager and Store Manager

Training, completed all courses

. Experienced in front and back end of stores

. Skilled at implementing solutions to ensure maximum effectiveness of

plans

Education / Training:

Inventory Management, Risk Management, Customer Service, Train the Trainer,

1992 - 2005

Home Depot In House training

Carpenter Apprentice Program, Mohawk College, Hamilton ON 1986

O.S.S.D, T.A. Blakeclock, Oakville ON 1984

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