Customer Service Manager

Pamela Matson

* *** ** *

Teeswater, ON N*G *S*

Phone: 519-***-****

E-mail: ***************@*****.**

Objectives

A highly adaptable professional skilled in various areas of customer service. Excellent

planning, prioritizing and organizational skills along with the ability to work independently or

as a team player. A dependable and hard-working individual committed to a high standard of

performance. Proven ability to maintain control in an ever-changing, stressful environment.

Experience

BTE Assembly Ltd (Listowel, ON)

Injection & Assembly Line on afternoon shift (October 29, 2012 – April 5, 2013)

Inspecting & trimming parts for Honda

Packaging & labeling boxes for shipping

Trained new employees on different jobs on assembly line

Responsible for keeping work areas clean

WHMIS certification

Pam’s Plants & Ponds (Walkerton, ON)

Owner/Operator (May 2012 – September 2013)

Customer Service

Cash

Accounting/Bookkeeping

Ordering and displaying of merchandise

Planting

Pam’s Plants & Ponds (Keewatin, ON)

Owner/Operator (January 2002 – Present) (Seasonal: April – October)

Customer Service

Cash

Accounting/Bookkeeping

Ordering and displaying of merchandise

Planting

McDiarmid Lumber (Keewatin, ON)

Merchandiser (2006 - 2011) (Seasonal: October - April)

Merchandising

Resume: Pamela Matson

Customer Service

Home Hardware (Kenora, ON)

Merchandiser (November 2002 – April 2003) & (October 2003 – April 2004)

Seasonal merchandising

Customer Service

Cashier

Canadian Tire (Kenora, ON)

Merchandiser/Floor Manager (Spring 1998 – January 2002)

Hardware Manager (March 1990 – Spring 1998)

Customer Service

Merchandising

Cashier

Opening & closing store

Computer input

Hiring/dismissal/scheduling of Hardware employees

Canadian Tire (North Bay, ON)

Hardware, Sports and Parts Clerk

(October 1987 – October 1988)

Customer Service

Merchandising

Inventory Control

Education/Additional Training

Confederation College (Kenora, ON)

Grade XII upgrade

Introduction to computers

First Aid/CPR Training Certificate

Geraldton Composite High School (Geraldton, ON)

Grade X

Interests

Gardening Animal Rescue

Crafts/Painting Walking

Page 2-519-***-****

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