Customer Service Representative

Lise-Christelle S Jean Mary

*** ****** ****

Kissimmee, FL 34743

Phone: 904-***-****

***********@*****.***

Employment History

Steelworker

**/****-******* ** **** West Palm Beach, FL

• Finish second in SW “A” school class.

• Built steel bridges, towers and other steel structures.

• Fabricated, erected, installed, fitted, welded and bolted structural steel shapes and plates.

• Laid out, fabricated and installed sheet metal systems.

• Conducted welding and metal cutting actions.

• Installed steel in concrete structures.

• Served as great example and leader for her group from June 16 till 30, 2013.

• Promotable to SW3.

Custom Officer

10/2011-Present G4S Secure Solution Miami, Fl

Responds to unusual or emergency situations at client’s site using the appropriate

•

escalation of force level up to and including armed response by following established

protocol.

Maintains proficiency in the use of all assigned protective equipment, restraint devices

•

and weapons.

Controls access to client site or facility through the admittance process; precludes

•

unauthorized access to facilities, and the conversion, theft or intentional destruction of

physical assets.

• Observes and reports activities and incidents, providing for the security and safety of

client property and personnel.

• Makes periodic tours to check for irregularities and to inspect protection devices and fire

control equipment.

• Preserves order and acts to enforce regulations and directives for the site pertaining to

personnel, visitors, and premises.

• Monitors entrances and exits; acts to prevent unapproved or unlawful entry; controls

entrances, the movement of people and vehicles, and parking.

• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards,

unlocked doors, security violations.

• Observes and reports incidents or suspicious activity to client representatives or company

management.

• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge,

elevator emergency, hazardous materials, inclement weather, and other incidents.

• Prepares logs and reports as required

Customer Service Representative

09/2008 - 12/2009 Interactive Response Technology Miramar, FL

• Interact by phone with customers to provide information in response to inquiries about

products and services for cell phones.

• Over the phone call center receiving calls and resolving complaints.

• Served as T-Mobile representative for opening individual accounts and sales of cell

phones.

• Recorded computer screen notes for further documentation.

Receptionist Telephone Operator

01/2009 - 06/2009 Dr Lazar’s Office (General Practice Associates) Miami, FL

• Volunteer work for Doctor's Office

• answering phones and taking appointments

• Filling medical documents

• Verified customers Insurance converge.

Education History

Completion Date Issuing Institution Qualification Course of Study

2010-Present US Navy Steelworker Construction

2009- 2011 Broward College AA in Science Veterinary Medicine

2007-2008 Everest University Technical School Diploma

1992-2006 St. Therese de High School General High

L’Enfant Jesus Diploma School Curriculum

Certifications

Certification Title Issuing Organization Completion Date

Steelwork US Navy 04/2011

Medical Billing & Coding Everest University 08/2008

Security D license State Department 07/2011

Security G license State Department 11/2011

CPR G4S 11/2011

Computer Skills

Programs

Microsoft Office Suite Microsoft Excel Power Point Medisoft Claim Gear

Languages

English, Spanish, French, Creole.

Contact this candidate