Customer Service Medical

A lla V. Stepanets, Pha rm.D., R.Ph.

F ramingham, MA 01701 – d **********@*****.*** – 617-***-****

Objective:

Enthusiastic and excited about discovering new ways to apply my pharmaceutical

k nowledge and experience. Interested in innovative pharmacy practices. Open to expanding

my knowledge in the field of pharmacy. A driven t ri-athlete who loves to take on a challenge.

Education:

M assachusetts College of Pharmacy – Boston, MA

Doctor of Pharmacy – 2004

Certified in Pharmacy-Based Immunization Delivery - 2013

P rofessional Experience:

Per Diem Staff Pharmacist

Keyes Drug Pharmacy: April, 2013 – Present

Processed prescriptions and performed day to day pharmacist duties efficiently.

Provided patient counseling on prescription and over the counter medications.

Performed Drug Utilization Review for various support group programs and assisted

l iving facilities.

Worked closely with individual patients, support group programs, assisted living

facilities, and their insurance companies to ensure correct t ransfer to Medicare D and

Medicaid.

Provided medical and compounding information and clinical support to medical offices.

Filed unit-dose orders for associated half-way home programs and assisted living

facilities.

Managed pharmacy staff during shift and overlooked inventory.

Consulting, Medical Writing

Medical Consulting: December, 2012 – Present

Review and bring up to date medical documents that are used for medical

g rants and presentations.

Compile most recent medical literatu re related to the topic of interest.

Analyze existing document for necessary updates .

Apply changes to the document to reflect most recent information related to

t he subject.

I mplement the up to date changes w ithin the document w i th proper

c itations.

Staff Pharmacist

New England Compounding Pharmacy: January, 2008 – October, 2012

Compounding pharmacist, specialized in non-sterile preparations.

Checked formulations and final products for accuracy by reviewing drug formulation

sheets

for specific weights and proper preparation techniques.

Developed new formulations for sterile and non-sterile products

Designed product labels with client specific needs, implemented label approval process.

Developed a new product line in collaboration with a colleague pharmacist.

Proficient knowledge of PK Software

Checked completed orders for accuracy before the packing process.

Communicated with customers and clients regarding their prescription orders and set

up

compounding schedule to accommodate their medication needs.

Provided counseling and patient follow-up to outpatient customers regarding their

compounded prescriptions.

Overlooked workflow of daily production to ensure prescriptions were shipped in a

t imely manner.

Assisted in managing a team of 3 technicians and up to 8 support staff.

Communicated with purchasing department regarding ordering of chemicals,

i ngredients, devices and other necessities for compounding lab operations.

Worked directly with sales team to accommodate customer specific requests and

answer client’s questions.

Managed end of year inventory and physical audit.

Compounding Pha rmacist

Acton Pha rmacy, I nc.: August, 2004- December, 2007

The only full-time pharmacist on staff.

Processed and oversaw preparation of all compounded medications.

Developed new compounding formulas to accommodate doctor’s and patient’s needs.

Visited local hospitals and medical offices as a representative to the specialty of

compounding.

Specialized in developing BHRT treatment plans for peri, post and menopausal

patients.

Specialized in compounding formulations for Metabolic Disorders, Autistic Spectrum,

Pediatric and Veterinary.

Performed daily operations and duties as a bench pharmacist efficiently.

Filled unit-dose orders for associated half-way home programs and assisted living

facilities, utilized Med-On-Time software.

Managed pharmacy staff during shift and overlooked drug inventory.

Ordered Class I I drugs and managed narcotic bi-weekly inventory.

Provided highest quality of customer service and counseling to our patients as well as

D UR reviews.

Participated in brown paper bag meetings at a local assisted living facility and

p resented residents with information regarding over-the-counter medication and

supplement use.

Resolved third party claim payment issues, especially during audits.

P rofessional Pha rmacist Experience :

• Clinical pharmacist rotation – Beth Israel Medical Center Boston, MA

• Inpatient pharmacist rotation – MetroWest Medical Center Framingham,

MA

• Inpatient/IV pharmacist rotation – New England Rehabilitation Stoughton, MA

• Clinical/Outpatient rotation – Marino Center Cambridge, MA

• Compounding/retail pharmacist rotation – Keyes Drug Newton, MA

• Retail/community pharmacist rotation - Walgreens Waltham, MA

R eferences: Availa ble up on request

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