Customer Service
Resume:
Tawnie Conaway
*************@*****.*** • **** Hannamill Drive• Gainesville, GA 30506
Objectives
To obtain a challenging position that will utilize my skills and experiences and which will also
provide me with the opportunity for growth and advancement in a new company.
Education
Spokane Community College, Spokane WA
1 year Business Math/Accounting
Brooks College, Long Beach CA
1 year Interior Design
Carson City High School, Carson City NV
High School Diploma
Experience
AmericaHomeKey/ 202 Canton Rd # 102, Cumming, GA
Loan Officer - 2010 – 2011
Successfully managed a book of approximately twenty borrowers/customers per month.
Knowledgeable of all available mortgage products; registered with the Nationwide
Mortgage Licensing System where I maintained 40 hours of continuing education each
year.
NationsBest Financial Services/ 3035 Boone Trail EXT Ste J, Fayetteville, NC
Branch Manager/Loan Officer/Processor – 2004 2010
2004-2006 – Loan processor for seven different agents where duties included information
gathering for underwriting process, communication with realtors and lenders, and all
other aspects of documentation completed. I specialized in government loans, and trained
all new processors. I obtained my license to become a loan officer in 2005. During this
time, I also performed my duties stated above efficiently and effectively.
2006 – 2010 – In April 2006 I relocated to Gainesville Georgia and was given the
opportunity to open a satellite office in Cumming Georgia. Managed this office from
opening to growth of $5.5 Million in loans written per year. I also managed one assistant.
Tawnie Conaway
• • •
First Security Mortgage Company/ Green Street, Fayetteville, NC
Loan Processor – 2003 2004
Loan processor for six different agents where duties included information gathering for
the underwriting process. I communicated with lenders, customers, loan officers, and any
other entities to complete the documentation for a loan. I was the only qualified VA
processor and took on the responsibilities to train the other employees on government
loans.
Global Credit Union/ 1520 W Third Ave, Spokane, WA
Loan Processor – 2002 2003
I processed the majority of the loans for three different loan officers. I also handled aspects
of customer service; I initiated applications if necessary, I was responsible for collecting all
documentation for the loan officers. I am very good with learning new software; I used
Doc Magic for closing documents, and shipped and insured VA loans.
Skills & Abilities
Over 15 years’ experience providing excellent customer service.
•
Extensive knowledge with credit agencies.
•
Extensive knowledge of general office procedures and office management principles.
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Considerable experience in finance.
•
Advanced proficiency in Microsoft Office software including Word and Excel.
•
Highly effective communication skills.
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Excellent attention to detail, planning, organizing and time management.
•
Encompass, Byte, Calyx, Genesis, DU, LP, Credit Plus, Rapid Rescore, Word, Excel, 10
•
Key, Internet
References
Stacey Fewox
Sr. Claims Examiner II, Litigation Management, Liberty Mutual/Summit
678-***-****, ext. 4211
Jamie Tralle
Lead Tech Support, Telex Inc
John Szoka
Tawnie Conaway
• • •
Owner, NationsBest
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