Manager Technical Writer

William L. Libengood

**** ****** *****,

Buford, GA 30519-7101

678-***-**** Cell

**********@***.***

Senior Technical Writer

SUMMARY

An experienced technical writer who provides the ability to do HTML,

website design and maintenance, hardware and software customer

documentation, software help file generation, engineering specifications,

and graphic illustration production. Experienced working in a department

or performing as a one-person documentation function. Familiar with task

analysis, usability testing, information mapping, and ISO 9000 guidelines

for documentation development.

TECHNICAL EXPERTISE

Industry Experience: Television, Power Generation, Telecommunications, POS

Electronics, Manufacturing Automation, Software Development, Hardware

Development, Freelance, and Contract.

Tools:

Tool Experience Tool Experience

PowerPoint 10 yrs. Microsoft Project 4 yrs.

Excel 5.0 10 yrs. Microsoft 4 yrs.

Publisher

Word 2000 / 2003 / 9 yrs. Corel Draw 10 8 yrs.

2007

FrameMaker 9.0 1 yr Adobe Acrobat 5.0 5 yrs.

Visio 10 yrs Dreamweaver 4 2 yrs

RoboHelp 9 1 yr SnagIt 1 yr.

SharePoint .5 yr Remedy .5 yr

EXPERIENCE

Contract Writer

Paragon Solutions Inc. (Verizon Wireless)

10/12/12 - 4/30/13

I worked at Verizon Wireless documenting their tax processes. These

processes are semi-automated but still require the actions of accountants

to perform these functions. In addition, these processes were developed

over a period of 10-15 years and were never documented. My tasks involved

interviewing, running through the processes and then writing the manuals.

To do this job required the use of Excel, Access and SQL databases. I

developed the design, templates, and determined the content of the

deliverables based upon the manual's audience.

This job required me to work independently and with minimal direction. The

project was intended to be two months, but was extended four additional

months.

Apex Systems Inc. (Ericsson Television)

6/6/2011-9/19/2012

I worked at Ericsson Television as a senior technical writer preparing

project design, educational, and marketing materials for a content

management system (CMS), catcher/pitcher file transfer system, and

advertising insert system. These projects function together as an

automated system which receives input from content providers (like Sony),

transcodes the files for various devices (TV, iPhone, cable, movie

theaters, laptops, and so on) for multiple customers, and delivers these

files either by satellite or internet.

These projects used software packages such as Aspera, Baton, Elemental,

Envivio, and a custom CMS engine to automate this process. I documented the

operation of each application and also their interaction of each as a part

of the complete system. I also documented the business of on-boarding

customers in a first-contact situation. I designed and wrote documentation

for the System Analysts to take with them and gather all information

sufficient for a Proof-of-Concept Phase trial with a customer. In addition,

I generated documentation necessary to move the process from a trial phase

to a production phase. I also used SharePoint to conduct my shared reviews

of documentation.

CorTech, LLC 9/01/10

- 2/28/11

Worked at Arris Inc. as a contract technical writer developing a Wiki

website for their FMC (Fixed Mobile Convergence) MAS (Mobility Application

Server) telephony project. This job involved writing for the web and

documenting the server hardware, board installation/removal, routine

maintenance, and startup and power-down procedures. I also documented the

software application features such as provisioning subscribers using mBOSS

and SOAP interfaces, location of log files, error files, troubleshooting,

special features, CDR features, and so on.

The approach taken was to provide general information as top-level sections

and the deeper into the website, the more detail the information. An index

page of all articles was provided, as well as a search feature. In

addition, a change page was added for future updates and a link to the

official product released features matrix was added.

In addition to writing the material, I coded all input using the Wiki mark-

up language.

Proposal Manager

SAWTST, LLC 12/15/09 -

3/30/10

Designed the proposal process for SAWTST and performed the function of

Proposal Manager in the pursuit of government contracts. Worked as a writer

when we were a subcontractor on a proposal and as Proposal Manager and

writer when we were the prime contractor. Developed all the required

artifacts to support the proposal process, coordinated the subcontractors,

proofed and edited materials, put volumes together, and submitted final

proposal for consideration.

Contract Writer

Clyde Bergemann Inc. 6/16/08

- 9/04/09

Sr. Technical Writer

Designed a template for the company's publications. Produced modular

publications for sootblower and water cannon control systems for power

plant boilers, refineries, and paper mill applications. This project

involved computer hardware, software, hydraulics, electrical controls, VFD

drives, pumps, valves and electronic sensors. Also documented the process

of tuning the control system to maximize efficiency.

Another part of my duties was reviewing RFQs for new projects. I would

review the documents and generate E&I (Exceptions & Inclusions) lists for

management. This was originally a 3-month contract that kept getting

extended until I was there a full year.

Chesta Inc. 4/2004-

1/2010

Writer/Website Coordinator / IT Support

Maintained Chesta.com, MascotsandMore.biz, and Softshades.com websites.

Changed and updated content, added and deleted email accounts, solved email

problems, and produced documentation, when requested.

Contract Writer

EMTechPro 2/2006-

3/2006

Sr. Technical Writer

Prepared a User's Guide and a Developer's Guide for the Ad Hoc software

product. Ad Hoc allows customizing databases by linking common fields in

data base tables and runs in an Internet browser. It allows manipulation of

any specific information that may need to be pulled from a database and

also allows filtering of the fields so that only pertinent fields appear.

IndustriaPLEX, Alpharetta, GA

9/2004- 11/2004

Senior Technical Writer

Prepared product specifications and functional specifications for clients

of IndustriaPLEX.

Prism Inc., Duluth, GA 3/2004

- 4/2004

Senior Technical Writer

Prepared a product manual for the Jet Mail III Read Write system for Pitney

Bowes business application. This product manual included site preparation,

hardware installation, software installation, troubleshooting and parts

information.

OnCall - Potontoc, Miss.

7/2003 - 9/2003

Senior Technical Writer

Prepared instruction manuals for customer's new product. The manuals

describe the hardware installation of the devices and the interface to the

software that the user must know to activate the unit. This job involved

some disassembly and reassembly of the product, staging of photos, and

creation of supporting art.

Sr. Technical Writer

Electronic System Products - Duluth, GA

12/2000 - 8/2002

Senior Technical Writer

Consultant for customers of ESP. Prepared documentation on a variety of

products, such as cable modem, power supply, video line blanker, cable TV

billing simulator, VoIP, and communications gateway. Completed hardware and

software installation and software test documentation. Also:

. Set up the first in-house publications function for 25 ESP engineers.

. Produced design documentation to support engineering development

(proposals, RFPs, RFIs, specifications)

. Produced end user documentation for hardware and software products.

. Determined formats and developed templates, as needed.

. Initiated project and designed a credit card size marketing CD to

replace a $15 booklet. Saved over $6,000 annually.

. Maintained, and developed new content for the company website.

. Initiated the production of graphic illustrations for the information

products produced, eliminating approximately $40,000 annually for

artwork production.

. Designed and produced software help files using RoboHELP.

The hardware projects involved having hands-on access to the hardware to

gain information for disassembly, assembly, repair, and installation

instructions.

Computone Corp., Alpharetta, GA

6/1998 - 12/2000

Technical Consultant / Writer

Began as a consultant and was offered full-time employment. Developed

publication formats and templates for CD and paper-based documentation.

Used FrameMaker 5.5 and Corel Draw 8 to successfully prepare hardware

installation, software setup, and software configuration information

products. Also produced documentation for PC card kits that involved

cabinet disassembly, installation of kit, and reassembly. In addition,

. Produced all the required artwork, including the CD artwork.

. Reduced the shipped product documentation cost by $11 per unit for one

product line.

. Reduced the cost of shipped documentation for all company products by

going to CD.

Nordson Corp., Duluth, GA

5/1996- 6/1998

Senior Technical Writer

Researched, designed, and produced manuals describing pattern controllers,

bulk melters, glue guns, and accessory equipment used by the hot melt glue

industry. Produced manuals containing, safety, description, operation,

maintenance, repair, and parts sections. Also produced smaller operator

cards, instruction sheets, and technigrams for the field. In addition,

produced software user interface guide for an electronic controller.

. Submitted an invention disclosure for a "Product Programmed Pattern

Controller" design.

. Worked within an established department setting, followed existing

templates and procedures.

This job involved mechanical and electrical assemblies that had to be

disassembled and reassembled for replace/repair procedures.

NCR Corp., Duluth, GA

1992 - 1996

Senior Information Products Developer

Researched, designed and produced technical publications describing NCR

Corporation's computer-based electronic barcode scanning products.

Publications included: user guides (site prep., hardware installation,

operating info., diagnostics, etc), installation manuals (in the shipping

carton) repair manuals (disassembly / assembly, diagnostics,

troubleshooting), and programming guides (describes programming interface).

Also:

. Received award for writing a proposal on quality improvement, which

resulted in a prestigious company recognition award.

. Recognized for solving a logistical problem with the company scanners.

Developed a means to link the manual for the scanner to the order so

that only one book was shipped per order, instead of one book per

scanner. The savings amounted to $35,000 the first year. In addition,

customer satisfaction was improved by eliminating the extra books.

. Patent pending on "Invention Disclosure for a Consumer Price Verifier

Interactive Terminal".

I did mainly the hardware related documentation; site preps, hardware

installation, troubleshooting, and repair manuals. All these involved

disassembly and reassembly of the hardware being documented.

EDUCATION

Ohio University

Bachelor of General Studies Degree

Graduated Summa cum Laude

Courses included: Electrical Engineering (53 credit hours), Writing and

Communication (27 credit hours), and Computer Science (36 credit hours)

Penn Technical Institute

Associate Degree in Electronics Technology

Additional Courses:

*Basic/Intermediate HTML-based *Microsoft Visual Basic

Help 3.0

*Handling People with *Microsoft Word 4.0

Diplomacy and Tact

*Negotiating Skills Seminar *Fundamentals of the UNIX

"Getting to Yes" OS for Users

*Intro to Microsoft Excel 5.0 *Quality Information

Products Process

*Intellectual Properties *One Stop Documentation

Seminar

*Writing Smart *The Team Leader Course

*Intro to ISO 9000 *Targeted Selection

Workshop

*C for New Programmers *Instructional Design for

Course Designers

*Introduction to Nordson Hot *Microsoft Project

Melt Equipment

*Releasing Documentation *Information Mapping

*Certified for Zenger-Miller *ISO 9000

"WORKING" Seminar

*Effective Teaching Workshop *Educational Measurement

Works

*Baton Seminar *Elemental Seminar

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