Customer Service Project Manager
Resume:
George F. Christ
Nazareth, PA **064
E-Mail: *********@***.***
OBJECTIVE
A challenging position that will utilize my experience in Customer Service, Project
Management, Managing Managers, Telephone Switching Technology, and Voice over
Internet Protocol.
SUMMARY
Over thirty five years experience in the Telecommunications Industry, including internal
Project Management Certification, extensive experience in switching, facilities,
Information Services, Operator Services and Voice over IP, Microsoft Project, Outlook,
Visio and Power Point and Customer service.
EXPERIENCE
Wells Fargo (09/2011 – Present)
Teller
• Perform transactions such as deposits, withdrawals money orders, cashier’s checks etc.
Responsible for selling customers additional bank services and responsible for a cash drawer of
approximately $25,000. Provide excellent customer service which is tested by shoppers who
report back to management. I was shopped several times and got 100% ratings.
Wegmans Foods (12/2009 – 9/2011)
Customer Service – Deli
• Serve customers both internal and external. Keep the display case full while still waiting
on customers. Keep the work area clean at all times. Process deliveries check items in and put in
stock keeping the stock rotated.
AT&T - Contractor (5/2007 – 8/2008)
Southwestern Bell Merger Project
Bell South Merger Projects
DEPLOYMENT TECHNOLOGIES Inc.
Server Deployment for Comcast (11/2006 – 12/2006)
INFONXX Inc.
Information (411) Services and New Platforms (11/2005 – 6/2006)
AT&T
Voice over IP Project Management/Test Planning (8/2003 – 5/2005)
5ESS Local Platform Project Management (1/2000 – 8/2003)
5ESS Lead Project Manager (7/1997 – 1/2000)
Request for Service Process Owner (10/1995 – 7/1997)
Business Unit Interface to Consumer Services (6/1993 – 10/1995)
DCTN Capacity Management (5/1989 – 6/1993)
Capacity Manger - Private Switched Networks (6/1984 – 5/1989)
Supervisor - Service Costs and Rates (4/1980 - 6/1984)
Supervisor - Accounts and Finance (12/1977 – 4/1980)
Craftsman – Private Line Services (11/1968 – 12/1977)
EDUCATION
20 credits Liberal Arts Queensborough Community College. (9/1967 – 6/1968)
CERTIFICATION
Masters Certificate in Project Management. (9/1999)
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