Customer Service Manager

STEVEN PERDUE

Skiatook OK

512-***-**** *************@*****.***

WORK EXPERIENCE

****- ******* ******* ******* *****'s

Roadhouse, Owasso,OK.

Responsibilities include complete oversight of

all restaurant operations

including food cost, other costs, R&M costs,

guest services, and local marketing,

sales, and up holding both FOH and BOH

standards. Reviewing Schedules for

entire restaurant and maintaining labor.

Managing and creating budget, P&L

to optimize bottom line success.

2010-2011 Director of FB OPS/Recruiting and Scouting Coordinator

Bricktown Brawlers,IFL

Originally hired as the Head Coach, but had to

return to Houston due to family

obligations. Responsible for recruiting players

and scouting opponents for the 2011

season. Successfully recruited 9 players on a 26

man roster with NFL background.

2009-2010 Defensive Coordinator/ Pro Player Personnel/ S.T West

Texas Roughnecks, IFL

Helped lead the West Texas Roughnecks back to a

first round playoff appearance in

2010, which included winning 5 of 6 games to end regular

season. Responsible for

position coaching of defensive backs and

linebackers and coordinating all aspects of the

defensive unit. Assisted HC in personnel player

evaluations and recruitment of 2010

roster.

. Defensive points allowed per game 39.9(Improved from 51.4

in 2009)

2007-2010 GENERAL MANAGER Logan's

Roadhouse, Monroe La.

GM responsibilities within 1st year.

Responsibilities include complete

oversight of all restaurant operations including

food cost, other costs, R&M costs,

etc., and up holding both FOH and BOH

standards. Reviewing Schedules for

entire restaurant and maintaining labor.

Managing and creating budget, P&L

to optimize bottom line success. Responsible

for guest satisfaction and

upholding Logan's Roadhouse Guest First

standards.

2005-2007 Head Coach/ Asst. General Manager Amarillo

Dusters, af2

Responsible for overall success of team on the field.

Implemented original Offensive, Defensive, and Special Teams

system. Responsible for sales, marketing, and assisting GM to

achieve an overall profitable and successful business.

. Led team to 1st round playoff victory in 2005

. First af2 expansion team in league history to win a playoff

game

. Least penalized team in af2 in 2005

. Sent 9 former players up to NFL, CFL, and AFL teams

2004 Defensive Coordinator/S.T. Coordinator

Amarillo Dusters, IFL

Coordinated defense, coached defensive backs and jack

linebackers, as well as all special teams units. Prepared

Defensive/Special Teams game plan each week for upcoming

opponent. Assisted Offensive Coordindator with game planning.

Assisted with player personnel evaluations.

. Team won 2004 IFL Championship, finished with 15-3 record

2002-2005 Kitchen Manager

Logans Roadhouse, Amarillo TX.

Joined Logans as full time bartender during the

pursuit of playing Professional

football. Then became a manager responsible for

the BOH, but worked FOH

shifts as well. Responsible for providing the

guest with the best possible experience.

maintained schedule and supervision for the

BOH, daily prep assignments,

produce order, and assisted KM with overall

product counts and restaurant order.

2000-2002 Roofing Contractor

Callaway Roofs, Amarillo TX.

Generated leads and business independently as

well call in orders. Handle process

with customers from start to completion of

project. Responsible for sales, orders,

inventory, and oversight of construction.

1997-2001 Branch Manager/ Risk manager Advantage

Rent a Car, Amarillo TX.

Joined Advantage as a Customer Service Rep.

before moving quickly into a

management position. From there I was given my own Branch and was

responsible

for all of the collision replacement business for Amarillo. I was in

charge of all

aspects of the risk management for the Texas Panhandle.

My other duties

included supervising all aspects of employees and a 1.5 million

dollar fleet of

vehicles.

1996 Customer Service Rep. Hertz

Rent a Car, Amarillo TX

I started to work at the Hertz airport

location as a second job. This job included all

aspects of customer service including make ready on all the

vehicles.

1993-1997 Restaurant Manager

The Neon Gill, Amarillo TX

I joined this local restaurant as a prep cook

while still in school. After high school

I moved into a management position. Ran all the day to day

operations of the

restaurant from ordering to supervising up to 8 employees. This job

prepared me

for different aspects of customer service and what to expect as a

manager.

PROFESSIONAL DEVELOPMENT

2007 Management Training

Logans Roadhouse

Studied the Logans FOH and BOH concepts.

2006 Training Camp Guest Coach New York Dragons,

AFL

Studied Defensive strategy under Head Coach Waylan Harding.

Studied Offensive strategy under Offensive Coordinator Tony

Kimbrough.

2005 Training Camp Guest Coach New Orleans VooDoo, AFL

Studied Defensive strategy under Defensive Coordinator Kevin

Porter.

Studied Offensive stategy under Head Coach Mike Neu.

Studied fronts and overall line play under Line Coach Junior

Ili.

2003 Management Training

Logans Roadhouse

Studied the Logans FOH and BOH concepts.

1998 Management Training

Advantage Rent a Car

Studied customer service techniques, fleet

management, risk, and tech support.

PROFESSIONAL FOOTBALL PLAYING EXPERIENCE

2003 Defensive Back Tennessee

Valley Vipers, AF2

2002 Defensive Back Oklahoma Crude, NIFL

2001 Defensive Back Idaho Stallions, IPFL

2000 Defensive Back Bismarck Blaze, IFL

EDUCATION

Randall and Tascosa High School, 1990-1994

Amarillo College, 1996 (GED)

Amarillo College, 1996/98 (Business)

REFERENCES

JAMES PERKINS

office: 806-***-****

GM, Logans Roadhouse, Amarillo

CHRIS FRESCAZ

office: 918-***-****

GM, Logans Roadhouse, Tulsa

STEPHANIE EUDY

cell: 806-***-****

BAR MANAGER, Logans Roadhouse, Amarillo

WARREN McCARTY office: 806-***-****

cell: 806-***-****

GM, Amarillo Dusters af2

BLAINE CALLAWAY

cell: 972-***-****

GM/ OWNER, Callaway Roofing

(Additional references if needed)

Contact this candidate