Customer Service Software

ABDIWALI WARSAME **** OAK MOOR APT # **** ARLINGTON TX 76010

Email: ****************@*****.*** 614-***-****

OBJECTIVE: Help desk support, Customer Service, Data entry, or clerical

EDUCATION

Ohio State University, Bachelor of Science in Applied Mathematics

SKILLS

. Experience measuring and characteristic of electric machines using the

Computer Data Acquisition System

. Programming with Mat-lab, CAD-key, ADS and Xilinx

. Wiring and soldering circuit boards

. Analysis and conducting Short & Open circuit tests

. Coursework includes studying Generators, Analysis, and design of Power

Systems

. Presentation development and delivery with Excel, PowerPoint, and Word

. Troubleshooting hardware and software, reimaging the PC's, updating

software, replacing existing PC's

. Installing/Upgrading Operating System and software's

. Played a key role in increasing retention as well as satisfaction rates

with customer

. Cultivated positive and enduring relationships with customer

DESIGN PROJECTS

. Implemented and Designed a DC motor variable speed servo drive using a

Simulink

. Introduction to RF integrated Circuit Design and (CMOS) integrated

circuit

. Designed and calculated for Y-Bus model of the system for power flow

analysis.

. Designed a narrow band maximum gain amplifier (LNA)

HONOR

. Achieved Special Recognition Award from the Ohio State University,

Minority

Engineering, Dec-2003

. I worked as advisor for Somali Student Association (2004-2005)

AVAILABILITY:

. Entry level employment no geographic limitations

WORK EXPERIENCE

Bright-Point North America, 4500 Cambridge rd, Ste 100 Forth Worth, TX

76155: Through Elwood Staffing Agent, 2301 N Collins St, Arlington, TX

76011 (Dec-2012 to July-29-2013)

I.T. Support Specialist

. Troubleshooting hardware and software, reimaging the PC's, updating

software, replacing existing PC's;

. Running Cables in remodeled labs, and other general tasks;

. Drive data protection by implementing use of ghost software to replicate

image from primary to secondary hard drive

. Installing/Upgrading Operating System and software's

Multilingual Interpreter for Language Services Columbus, OHIO

Member of board of directors (Jun-09-2008 to March-30-2010)

. Healthcare interprets, and legal interpret

. Document translation, and language teaching

. Cultural training

Spyglass Technologies Staffing 7512 Kousa CT. Mason, Ohio 45040

Midwest ISO Power Managing Company, St. Paul, MN

Contractor, from (02/10/07- 02/12/2008)

. As entry level of data mapping network in Energy Management System

department

. Responsible for the support and development of Energy Management System

. Power system operation, modeling, and voltage analysis

. Using with the [PSS/E and RTNET in EMS] software

. Mapping [Buses, Transformers, and Generators]

Department of Electrical and Computer Engineering

Professor Mohammed Ismail, OSU, Columbus, Ohio

(01/06-to-05/06)

. Individual Studies in Electrical and Computer Engineering

. Analog and mixed signal VLSI design

. Low voltage / low power VLSI, RF CMOS

Sears Store Columbus, OH

Sales person (Part-time, 06/01/03-05/21/05)

. Provided sales in electronics department

. Explaining manufactures insurance and the individual liability.

. Trained to relate to customers the different features of various

manufactures HDTV,

. Played a key role in increasing retention as well as satisfaction rates

with customer

. Cultivated positive and enduring relationships with customer

Contact this candidate