Customer Service Manager
Resume:
N. DOUGLAS LEARN
Naples, Florida 34119 *******.*****@*****.***
OBJECTIVE: To find employment in a human services field that offers new
challenges and opportunities and utilizes the skills,
experience and knowledge from over 30 years in customer service,
construction and management.
PROFESSIONAL PROFILE:
Over 30 years experience in all phases of retail/wholesale operations:
start-up, purchasing, marketing and inventory control.
Excellent communicator with effective interpersonal skills - skilled in
providing exceptional customer service.
Believes that customer service is #1 priority.
Motivator. Skilled in coaching employees to a high level of proficiency,
able to provide excellent customer service
and to focus on goals of company.
Extensive P & L and budgeting experience.
EXPERIENCE:
MANAGER OF CONSTRUCTION - Pinnacle Pool Construction. Naples, FL
Responsible for all aspects of swimming pool construction for a National
Top Five Builder. 2011 - present
Supervisor of 6 Superintendents, Customer Service Manager and Warehouse
Manager
51 Crew Members and 11 Subcontractors
LEARN CONSULTING Naples,Fl
2009 -
2011
Provided consulting service regarding marketing, hiring practices, branch
operations and training
and new business opportunities for retail, distribution, construction and
service industries.
GENERAL MANAGER Penguin Pools. Cape Coral,FL
2005 - 2009
Managed swimming pool construction and service company, growing revenues
from a mid-loss
position into a profitable, viable business with a positive cash flow.
REGIONAL MANAGER - HornerXpress - Gulf Coast, Inc.
BRANCH MANAGER - Naples, Florida and Cape Coral, Florida branches
Manage all aspects of branch operations and expansion efforts
2002 - 2005
. Did complete startup of wholesale distribution business including, but
not limited to,
Location, Civil Permitting, Lease Negotiations, all Human Resources,
Equipment,
Purchasing, Customer list and Account set-up, from July 1, 2002 to show a
reasonable
net profit by December 31, 2002. Orchestrated expansion efforts for Cape
Coral location.
BRANCH MANAGER - SCP, Naples, Florida
Manage all aspects of branch operations for this swimming pool & spa
distribution company. 2000 - 2002
. Took over the 1999 Branch of the Year. By the use of Customer Service
and Team
Building Techniques led the branch to World Class Distribution numbers in
Inventory
Turns, Gross Margins, Return on Assets and Net Income to become the
Branch of the Year in 2000 and 2001.
STORE MANAGER - Hagan Ace Hardware, Orange Park, Florida
1995 - 2000
Manage all aspects of store operations. Supervised 2 assistant managers and
57 employees.
Oversaw retrofit of hardware/nursery store
Increased net profits by upgrading store appearance, increased morale of
employees,
prepared staff to provide excellent customer service.
Received Ace's Moment of Truth Award
References and Work History prior to 1995 available upon request
CERTIFICATIONS:
. Florida Certified Qualifier for L.P. Gas
. Fork lift Certified
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