Customer Service Assistant
Resume:
**** ******** *****, ******, ** ***** 813-***-**** *****.*.*****@*****.***
JAMES A. RICCI
O BJECTIVE
A professional position with a well established organization that uses my education
and skills to solve problems, enhance efficiency, and promote customer satisfaction.
E DUCATION
University of South Florida 2007 – Present
• Doctorate, English, Anticipated Degree Completion, December 2013
University of South Florida 2005 – 2008
• Master of Liberal Arts, Social and Political Thought
University of South Florida 2000 – 2005
• Bachelor of Arts, English
E XPERIENCE
GameStop, Senior Game Advisor October 2012 – Present
Management position responsible for daily opening and closing operations
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Provide customer service and assistance by attending to customer inquiries and
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product suggestions.
Adherence to corporate marketing standards
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Delegation of daily operational duties to subordinate employees
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Assistance with launch of seasonal pilot store, “GameStop Kids”
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Interactive Media, Copywriter July 2013 – Present
Development and creation of persuasive ads, web content, collateral materials,
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and training documentation
Generation of creative concepts for marketing strategies and communications
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Florence University of the Arts, Program Assistant 5/2010 – 8/2010
Provided 24-hour assistance to the program head coordinator
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Operated audio visual technology for classrooms
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Assisted with student aid and transition
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Maintained strong communication as a liaison between student affairs and
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faculty
University of South Florida, Graduate Teaching Associate 8/2007 – 8/2012
Taught Film and Culture/Popular Culture and the Arts
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o Managed a student body of 35-45 members
o Organized course lectures, testing materials, and curriculum
o Adhered to procedures and standards of excellence
o Issued language and writing requirements
o Assisted students in and out of class
o Evaluated all student material on a standard grade scale
o Managed all course audio and visual technology
Taught English Composition II
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o Established a course syllabus
o Ensured student understanding of compositional rhetoric
o Lectured on the mechanics, usage, and relevance of grammar, oral
communication, and writing
o Adhered to a committed schedule of tutoring outside of class
Provided consistent feedback on all submitted course material
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Conferencde regularly with students
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Submitted a documented account of all student evaluations
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University of South Florida, Writing Consultant 8/2008 – 5/2011
• Tutored collegiate students at various degree levels
• Maintained core standards for enabling students to improve upon their writing
• Developmented a strong relationship with research librarians to assist with
student research
• Attended to the development and maintenance of a vast database of
interdisciplinary course projects
• Addressed global issues regarding mechanics, logic, and cohesion
• Provided detailed feedback to students regarding writing projects
SKILLS
Proficient in Microsoft Office, flow-charting and procedure writing
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Ability to write clear, concise material for the communication of various concepts
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Excellent communication and interpersonal skills
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Ability to form strong relationships within an expanding network of customers
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Strong organizational and prioritization skills
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Excellent leadership and coaching skills
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Results-oriented professional with a diverse background in communications
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Dedication to customer service and building professional relationships
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Sourcing, qualification, matching, placement, contract, professional, mission, value, attitude, accountability,
performance, respect, creative, develop, written, verbal, interpersonal, proofreading, communication,
negotiate, proficiency, Microsoft word, excel, powerpoint, skilld, references, documentation, contractors,
team player, highly motivated, coachable
Contact this candidate