Customer Service Quality Control

CHARLES GRACE

***** ***** *** *******, ** *****

510-***-**** ********.*****@*****.***

Objectives

A career with a company that offers opportunity for support and leadership

Experience

Sr. Loan Processor

3/10 – 8/2013

Prospect Mortgage Concord, CA

Loan Document Specialist

10/09 – 03/2010

Wells Fargo Home Mortgage Concord, CA

Underwriter Assistant

04/09 – 09/2009

Aerotek Services San Ramon, CA

Senior Processor

01/09 – 04/2009

Wachovia San Leandro, CA

Senior Loan Processor

06/08 – 01/2009

Chase San Ramon, CA

Package Handler / Fork Lift Operator

10/08 – 02/2009

FedEx Oakland, CA

Senior Loan Processor

06/06 – 06/2008

IndyMac Bank San Ramon, CA

Skills

Word, Excel, Outlook, Lotus Notes

Customer Service, Internal and External

Document Processing

Team Player, Leader

Attention to detail

Quality Control /Audit

Process & Financial Guidelines

Data Entry using letter and 10 key

Organized

Ability to Multi task in a fast pace environment

Meet monthly goals

Answering phones, using switchboard phone

Using Fax machine, printers, copiers, and scanners

Filing papers, receive and distribution of all mail and packages

Ordering office supplies and contact for all vendors

Education

Butte College

1998 AA Psychology

Scholar Athlete

Contact this candidate