Customer Service Manager

Jade Jackson

*** ********* ******

Prairie View, TX 77446

Cell: 512-***-****

**************@*****.***

Objective:

To assist with the day-to-day operations and retail sales. Willing to perform all

duties and responsibilities necessary to meet the goals and objectives of

applicable programs. Duties and responsibilities include: greeting visitors and

projecting a positive image to the general public. To assist visitors in the

shopping process and dissemination of information; performing varying tasks.

Willing to seize any opportunities unselfishly in order to better the store, the

general public and myself.

Skills

•Excellent communication, organization, and writing skills.

•Team Oriented

•Able to do field work and can manage all the duties related to retail work.

•Computer literate with software such as Microsoft Word, Microsoft Excel, Power

point and Internet Explorer.

•Able to work under pressure and independently.

•Ability to take other responsibilities related to retail.

•Ability to understand written and verbal instructions.

•Skilled and mature in making valid judgments, demonstrated ability to established

workload priorities and balance diverse projects.

•Able to work with and to maintain integrity of confidential information.

•To be able to handle cash, check authorization, faxing, copying.

Experience:

Chmielowiec & Associates

9225 Katy Fwy Ste 204

Houston, TX 77024

12/11 - 1/12 - Fulfilled the duties and took on the responsibilities of a biller

and file clerk.

Hempstead Pizza Hut Wingstreet

637 Hwy 290

Hempstead, TX 77445

4/13 - 6/05 - Fulfilled the duties and took on the responsibilities of a server.

Also, greeted visitors and cared for each customer with warm hospitality.

Starbucks

Premium Outlet Mall

11/13 - Present - Acts with integrity, honesty and knowledge that promote the

culture, values and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep

store operating to standard and to set a positive example for the shift team.

Anticipates customer and store needs by constantly evaluating environment and

customers for cues.

Communicates information to manager so that the team can respond as necessary to

create the Third Place environment during each shift.

Assists with new partner training by positively reinforcing successful performance

and giving respectful and encouraging coaching as needed.

Contributes to positive team environment by recognizing alarms or changes in

partner morale and performance and communicating them to the store manager.

Delivers legendary customer service to all customers by acting with a customer

comes first attitude and connecting with the customer. Discovers and responds to

customer needs.

Follows Starbucks operational policies and procedures, including those for cash

handling and safety and security, to ensure the safety of all partners during each

shift. Maintains a clean and organized workspace so that partners can locate

resources and product as needed.

Maintains regular and consistent attendance and punctuality.

Provides quality beverages, whole bean, and food products consistently for all

customers by adhering to all recipe and presentation standards. Follows health,

safety and sanitation guidelines for all products.

Recognizes and reinforces individual and team accomplishments by using existing

organizational methods.

Education:

Prairie View A&M University

Dual Major – Architecture/Construction Science

Minor - Art Studies

Classes include: Studio Design, Landscape Architecture, Painting, Construction

Law, Environmental Science/Studies

References:

Susie Bray - Employer (Law Office) - 713-***-****

Orlando – Employer (Pizza Hut Manager) – 936-***-****

Pete Tijerina - Employer (Starbucks) - 281-***-****

Kenyan Armstrong - Colleague - 469-***-****

Contact this candidate